LOCKTHECOCKReviews of lockthecock.com

Terrible company delivery went missing said parcel damaged in transit worst company ever and no reply

Supposed to be an American company but products are shipped from china and take ages to arrive. Product is counterfeit and not the one I bought, it doesn’t even work as intended and I’ll never use it cause it doesn’t feel safe. Don’t buy anything on this website.

They use USPS which on multiple occasions has resulted in a lost and delayed order. Then they don’t respond to your emails at all. F*ck1ng pricks.

They sent me dirty second hand product wrapped in tissue paper!! I complained and asked for a refund they refused and told me to just clean it off and it will be fine!! There expensive, unhelpful, and don't look after there products. Don't get taken like I did there are so many better sites to buy from.... avoid!!

Per the LTC website instructions, I sent an email to cancel my order a few hours after I submitted it since it "wasn't in transit." Over 24 hours after sending the cancelation request I got the shipping notification. Almost 48 hours after sending the email I finally got a response saying there's nothing they can do with no effort to rectify the situation or honor my request. LTC has wasted their time and money sending something I no longer want and now I have to waste my time and money to send it back for a partial refund. Had they made any sort of effort I wouldn't even have cared, but this is not OK.

I ordered from this company and within an hour emailed their customer service to say I had made a mistake and asked to cancel the order. I advised them of the item I wished to order instead, and said I was happy to either pay the difference or reorder after the cancellation. They ignored me for days and very shortly after they dispatched the item I didn't want, emailed to say they had sent it and weren't going to do anything about a refund.

Item broke after second use, within a few days of arrival. Support took multiple days to answer each of my emails in the conversation, and finally asked me to ship the broken item back. I had to delay the item return by two weeks as I was abroad, and the company says they won't refund me since I did not return the item within 30 days of receiving it.

Ordered a product that is controlled through Bluetooth. It didn’t work. I contacted the company the day it arrived. Finally got an answer because the company is based in China despite having an American shipping address. They wanted a video. I sent from my iPhone numerous times. They refused to acknowledge receipt. Finally they confirmed they got it but said that they couldn’t open it. They wanted me to share the video from my Google drive which I was not ready to do with such a company. At this point I opened a dispute with my bank. These guys are not honest and send defective products with no intention of replacing or refunding. Avoid this company at all cost!