LMC TruckReviews of lmctruck.com

Packed very well. In my opinion the quality is very good. Happy I bought from LMC. Just received a order and now placed another one today. Thank you LMC !

I've ordered a hole set of blazer parts on the blazer/jimmy page and ended up with suburban parts, don't know how that happened. I don't want a refund I want the proper part please which is 38-6971 and 38-6972 inner and outer blazer tailgate weather strips. I appreciate the speedy replies, I wonder why I wasn't told those were suburban parts on the email and only got this reply here.

Made a large order on 1/19/24 W6066968. Today is 1/24/24 and still has not shipped. Meanwhile I placed another order on 1/21/24 and it will arrive today 1/24/24. Customer service tells one lie after the next. If you don't know the answer just say so. Don't lie. When I called I wasted 1/2 hour on the phone for a $15 discount. What a joke. Just do what you promised. If you mess up, make it right and never lie to a customer. It is that simple. I was offered to speak with a supervisor, waited another 10 min on hold only to be told they did not have time to talk with me. I am a long time customer but if you can't make this right, I will not be back.

ordered parts, they sent wrong parts, then blew me off telling me the oem parts were wrong. please DO NOT BUY FROM THEM.

UPDATE: I called back the day after the review & was finally able to speak with someone who is an actual "boss". She seemed genuinely appalled at the story as she listened. She confirmed that 2 of the people I spoke with were "supervisors" and that I was told a bunch of things that were not true. She then got off the phone to immediately listen to the recorded phone calls that I had placed days earlier, promising to get back to me by the days end. She DID return my call & honestly, did not make excuses. She admitted that the people I spoke with were wrong all the way around & she was suprised that I kept my cool & wasn't rude (even tho I had every right to be). She assured me that additional training would be happening & that certain things were going to be handled internally, as they were COMPLETELY unacceptable, especially by long time employees in a higher position. I was finally given the info I had called abput in the 1st place (when my frieght was going to be delivered) and a gift certificate was sent to my home, for the trouble. I have now received all my parts & the freight pieces arrived perfect. Everything was amazingly well packed and protected, much to my suprise. I will give LMC another shot, as they really seemed to want to remedy the issues & took me seriously with the problems I had. WHAT A JOKE! We ordered about $1700 on parts on Dec 31 2023. Was contacted on Jan 2nd to verify that we had made the order before it was released & our debit charged. NO BIG DEAL. It was all handled very quickly & was told that the order was released immediately. Got a tracking # and received 2 boxes from FedEx on Monday, Jan 8 2024. It was 4 door hinges & a rollpan. We were expecting freight....we ordered 2 doors, 2 fenders, a cowl hood, 2 inner fender wells (+ the hinges and rollpan). So Tuesday, Jan 9th I called to see what is going on. First I was told that orders take 24-48 hours to ship after being released....again, no biggie. It had been 2 1/2 working days SINCE the 48hrs after the order was released on Jan 2nd. When is it shipping out? Then I was told the order had been processed, but it was "on a truck". Okay...if its "on a truck", what is the tracking # for my shipment? I was told they don't have that. Okay ...who is transporting the freight? They don't know. So how do you know its "on the truck" if you dont have a tracking # or know who is delivering it?? Then I was told it would be going out today or tomorrow, she was sure of it. Wednesday Jan 10 2024. I waited until later in the afternoon to call AGAIN to check on my order. Once again...I got the same BS run around as yesterday. They didn't have a tracking #. Its "on a truck", yet couldn't tell me which one. THEN proceeds to tell me that my order gets placed on a truck when its processed and they have to wait until the truck is full before it gets picked up by Saia and shipped out. THEN at that point the driver scans all the items in the truck and they get a tracking #. So I confirmed that if I order 1 fender that gets loaded "on the truck" I have to wait for the truck to be full and then that company DRIVER has to climb over ALL the rest of the orders that are now filling the truck (who knows how long that could take), to scan in my 1 fender so I can get a tracking # or estimated delivery date?? Lol- she said YES. I laughed and asked if she thought I believed that. I said funny....I haven't had this issue with any of your other competitors I deal with. And I order car bodies, full A body floor pans, hoods, fenders, suspension systems. I am a restoration shop. I asked if there was anyone I could talk with in shipping/receiving....and I was told there was no phones there. So I asked how corporate contacts the warehouse & communicates with the staff there. I was told there was no phones or bosses to talk to there & everything is thru email. So absolutely NOTHING was resolved except that LMC is a joke, their customer service agents AND the "boss" I talked to don't tell the truth & think we don't understand how freight shipping works. We run a auto resto shop, plus are restoring 2 of our personal C10's at the same time. Just had a customer leave with their finished K5 today, as a matter of fact. But now we have another customer pissed at US, we are losing our scheduled slot for the upholstery shop, because we don't have a time of delivery on the new sheetmetal from LMC. You know....the order that was made 11 days ago (they sure took the $$ quick tho) I received the portion that was sent FedEx 4 days ago. But STILL cannot get a ETA for the 900mi our parts have to travel from Kansas to FL. This very well may be the last time we EVER try to work with LMC....there other options that treat their customers better & don't lie to us...like we don't know the difference.

American Muscle And Hot Rods To Rebecca Hanrahan Company VP ,I do not know what is going on with your company I ordered part's on 12/29/2023 Label in place for delivery 1/5/2024 it is now 1/10/2024 No parts delivered yet Went to FedEx and put trace on those parts ,They said they are still in your warehouse . My customer states that he is removing his truck from our shop because he thinks that we are making excuses ,And I only tell him what your people are telling me I would like a response from the VP of LMC Trucks To me owner Steve Francis .This will also be placed on social media ,and BBB in KS

I would have to say i'm very disappointed and lmc trucks. After everything I read online About how good they were and how parts fit right. I called the customer service line. After being on whole for twenty five minutes. Because the seals that are ordered does not fit the window track properly and calls the window to hang up and not go up and down because the lack of material not being long enough for the window to slide on. Explaining the issue, they said. Yeah, I would give you a refund. But you have to pay the $30 a shipping back. No return label or nothing offered. Departs were only forty bucks. And they want me to pay $30. You ship them back to them, just receive a $10 refund. Doesn't make much sense when the parts are defactive. You think they were offered to send a shipping label and carry the cost of shipping for their lack of ability to make the parts correctly.

I ordered a part from them it came lickady split quick .When it arrived it was bent in shipping regardless of packaging notices all over it .Shipping co. fault.They Immediatly send me another,bent .Sent me another. I cant believe it >They hung in there with me.I can t complain .I will order again !