Living SpacesReviews of livingspaces.com

This place is awful. A 7 day return policy is the most important thing you need to know. Let that sink in, 7 days and not the standard 30 you'd get from Ashley or pretty much anything else. It was a nearly $800 chair, and get a week to decide if it is right for me? Wow. On top of that it was broken and the tech you finally sent out first said nothing was wrong then I explained that yes, there was and that one of the metal tabs in the back was not sitting flush the way the one one the opposite side was. What does he do? He takes his cell phone and bangs on it. Oh but I thought you didn't see anything..... Screw this place. He was incredibly condescending too.

This store has terrible customer service. I purchased two lovely Krista Eggplant Accent Chair chairs that arrived unassembled. When my husband and I tried to install the legs, we discovered that the hardware was not the correct size. I called the store and was told that they would not fix the chairs because we had treated the fabric. The fabric is perfect, but the chairs have no legs. I explained that these chairs cannot be used because the legs cannot be installed. The customer service lady said file a claim and I said for what incorrect parts.

Based on the other reviews here, I guess I am one of the few that had a good experience with Living Spaces. I ordered a bedroom set about a month ago from the Rancho Cucamonga store and it was on backorder for about 30 days. They gave me an estimated delivery date at the time of purchase and ended up delivering on that exact date (5 stars for reliability and credibility). There were no issues with delivery, everything arrived when they said it would and in good condition, and the crew was quick to setup. The set is great quality, and I am very happy with my purchase.

We ordered custom couch in Feb 2nd in their Van Nuys location because we wanted a specific fabric. At the time of purchase, we were told that delivery will be between April 17 to May 2nd. The experience of shopping and ordering was easy and good. But the delivery on special order item is NOT. I called today and was told that it may not be ready until end of May. I was told to call next week to see if they can give me a more specific date when it will come. I understand that due to Covid there are delays and that’s why we were willing to wait for 3 months when we ordered it. But waiting another month or so after that is really frustrating. We paid for it in full back in Feb 2 on the condition that it would be delivered by the timeframe given to us. Had we known that it will take much longer, we could have decided to buy another couch. I understand if their vendor is experiencing back orders BUT the customers order through Living Spaces so Living Spaces has the responsibility to their customers to make it right when they give a time frame for delivery. I have ordered an in-stock dining table from living spaces and it was delivered timely and our experience was good. We love the table. If you are thinking of buying a special order, however, it may not be best to order through them for now.

Avoid this deceptive company. I had a horrible experience trying to return a couch that I never received a day after I purchased it. After being put on hold and called back several times I finally received a pending refund only for them to turn around and charge me for it. They did the same for the first couch I returned because it was damaged. I cannot believe that a company can be so deceptive and horrible at a time when we are all just trying to make it through. I have suffered quite a lot of loss this past year and a half, I cannot believe they treat customers like this. Don't be fooled they are not good business people.

I ordered a piece in December. Said it wouldn't arrive until February. Its now April and they are saying end of June. Could not be more frustrated. They are very nice on the phone and chat, but its all lies. Now they have it in their possession, and still it should take a month at best to come to my house. If you want furniture a year out it might be OK. But I would strongly avoid this company.

I ordered a bed from Living Spaces in October of last year. I finally receive confirmation that it will be delivered in March of 2021. The delivery workers arrived, opened the package, and I see that it is ONLY a headboard and footboard, not an actual bed. I checked to make sure, and on the site it was advertised as a BED with both headboard and footboard. Nowhere on the site does it state an extra $150 purchase of bed rails is needed. I decided to send it back and get a refund. At first they told me I would only get a partial refund, but eventually after I explained the dilemma, they agree to refund the entire amount. Flash forward to over a month and a half later: I have not yet received my refund (via check, because apparently they don't do direct to credit card), and I have called customer service 4 separate times. Every time I am assured they have fixed the issue and the check is on its way, and every time it does not arrive, I have to call back. Everyone I speak to is very polite, but this company is EXTREMELY INEFFECTUAL. I will never order from here again. Horrible experience.

If I could give less than a 1 star review, I would. I ordered a bed from them, getting delivery scheduled was impossible. Finally got it scheduled for a Saturday, they attempted to deliver at 11 am when delivery time was scheduled 3-7. We obviously were not home and never received a call. We rescheduled for the following week on Wednesday, confirmed, they moved it to Thursday without letting me know. Finally Thursday came, the delivery team was so unprofessional, rude and tossed the boxes against my CAR and left. Finally got the bed inside on our own, when they were supposed to do it, it was entirely broken, headboard completely torn apart. I contacted the company, took 2 weeks for them to process it and they finally informed me once I called multiple times, the bed was on backorder and I would not receive a new bed for TWO MONTHS, I chose to get a refund instead. They stated the bed wouldn't be picked up for TWO WEEKS and I would have to wait until the company received the bed back for a refund, ABSOLUTELY RIDICULOUS. I finally talked to someone and he let me know he would get the refund processed prior to pick up since I have had such a rough time, this was untrue. Fast forward to two days ago(a pick up date I never confirmed but made it work), the company will not pick up the bed because it is not in the original packaging. I DO NOT HAVE THE ORIGINAL PACKAGING SINCE THE BOX AND BED WERE DAMAGED AND IT HAS BEEN A MONTH. I still have no refund, a broken bed and down $1,000. AWFUL COMPANY. DO NOT ORDER FROM THEM.