Living SpacesReviews of livingspaces.com

I bought a revive mattress w/ adjustable base. They discontinued the base 6 months later, pulled all information off the website. It’s been 15 months and I’m still trying to get a copy of the owners manual.

If only I could give zero stars. Terrible quality furniture and even worse customer service! Haven’t even had our table long enough to have a dinner at it. Wiped it down to dust off and huge splinters came out. You can’t even run your hand down it without getting splinters. I was just denied warranty and a return because they say it’s wear and tear and not warranty. Uhhhh how is it wear and tear when it’s never been used!? They clearly do not back the quality of their products. Just here to rip people off with terrible products. Would never suggest them to anyone because if you have an issue with something they will not take back the item. You’re stuck with it

The worst experience buying furniture ever! We ordered a bed form them, took 3 weeks! When it came in it was missing all the hardware to put it together and they said they can't ship out the hardware separately and there is no replacement beds available so now we have to return the bed! And when returning anything they will NOT refund the money until the shipping company picks up the furniture and then it gets transferred to their truck which takes ANOTHER WEEK! and then they can start the process of refunding the money for another 2-3 days! Horrible customer service! This could all have been avoided if they just sent the hardware out! Horrible experience!

A board broke inside our sofa after having it for 2.5 months (and waiting 4 months to receive it). We discovered it cracked right through a knot on load bearing wood. While looking inside the couch we discovered that one of the pieces of poor quality wood used to build the couch was covered in mold. It was just the one board so it was pretty clear that board was used when manufacturing and didn't occur later. We are filing a claim now.

I ordered my furniture and waited a month for it to arrive. The delivery people said they could not deliver the furniture because the elevator was too small and the stairs were to small. I have had furniture delivered several times with no issue from any other company or delivery people. I asked the delivery driver for a supervisor's information and he just got in the truck and drove away with the furniture. I called customer service and they were no help. They said I would have to wait 24-48 hours to try and reschedule the delivery with another delivery team. I was told I would have to wait 24 hours for a supervisor to call me back. The customer service here at living spaces is horrible as well as the delivery service. I WILL NEVER ORDER FROM HERE AGAIN!!! Spend thousands of dollars just to get no help when needed. Go somewhere else. ****DO NOT PURCHASE FROM LIVING SPACES****

Be aware of cancellation policy or return on orders at Living Spaces. I have purchase the entire living room set and had decided to cancel my order after four days due to furnitures will not fit my living room correct and will be blocking part of my fireplace. It is a connected sectional so I can't change the layout. Unfortunately I have to paid 25% none refundable, cost me around $500. They told me I did signed the terms. I did remember signing paper, but the sale lady didn't explain to me the return policy, if I would know I wouldn't purchase that day until I am for sure. Very sad that I had to paid that much for nothing. I will never go back there again to purchase anything else. Customer services is not of any help either.

I ordered a coffee table from this outfit in March 2021, with promised April 27,2021 delivery date. I received a phone call from their incompetent customer service department less than 24 hours before the table was to be delivered, stating that the table would not be delivered after all, and that it might arrive some time in May. I just called and interacted with another one of their "knowledgeable" reps, who asked why I was so upset, followed by the "assurance" that it might be delivered by the end of the month, but there is no status available at this moment. Talk about false advertisement - NEVER EVER again will I do business with this shady store. If the quality of their products is anything like their customer service, the table will probably fall apart in no time.

Antique Black Crown Mold Sideboard 80" My sideboard was just delivered. I specifically ordered an 80" sideboard and a 65" sideboard was delivered. I needed a larger piece to replace what I already had and the 65" sideboard I received was smaller than what was originally there. DO NOT ORDER FROM THIS COMPANY. I called multiple times to verify that the sideboard 80" was legitimate and an accurate description and both customer service representatives I spoke assure me it was 80". There was a review online that I had read that said this exact same thing (not true to size) so I mentioned that to them and they said the review must have been talking about something else. I just got off the phone with Living Spaces and told them the sideboard needs to go back. They apologized and said the description on their website is WRONG and they are going to correct it. They are planning to pick it it on 6/1 and then once it is in their warehouse they will refund me. Stay tuned. Let's see if the credit actually hits my account!