Living SpacesReviews of livingspaces.com

Recliner has broken twice in 9 months of overship. First time they replaced it and now the 5 year warranty is refusing to fix/replace. Such a horrible experience with Living Spaces and their warranty team.

The store and associates are great, but customer service is abysmal. We purchased an entire living room set when the store opened in June. Our delivery window was July 28-August 11. On August 10, I called because we had not heard from them once since buying and had no delivery scheduled. I was informed that my new delivery window was now August 23-30. No one had called, emailed, or texted this change and we had already given our old furniture away in anticipation of receiving the new. This is beyond unprofessional. If I hadn’t already paid in full, I would cancel my order and spend my hard earned money elsewhere. Living Spaces is a nice place to visit but buy somewhere else. Unacceptable customer service.

Quality of furniture 5 stars Store itself 5 stars Delivery 1 star Customer service 1 star We bought a nice couch, 2 bar stools, and 1 tv stand The associates in the store were amazing and helped us find what we wanted and what would look good in our apartment. They told us a time window to be home. They did not arrive at the time window. They arrived an hour late. They also said they would call us before they got to our location. They did not call us. They just knocked on the door when they showed up. When they were moving all our furniture pieces in, they broke two of the doors in the tv stand. Unfixable. The delivery drivers said they already reported it and we can get those doors replaced No one reached out to us. We had to go to the store in person and talk to customer service to get the door replacement scheduled. I got an email stating the date and time they would come by and replace the doors. On that day the employee came by and only took a picture of the damage. Something living spaces already had. So i was confused. I called the phone number in the email and I talked to someone who apparently represented a 3rd party company that helps with repairs. They said they needed proof of the damage first before replacing. I was annoyed but I brushed it off and asked for when they would replace them. She said they will contact me. No one contacts me. I call living spaces again. The phone number goes to yet another 3rd party company who had no idea what i was talking about. So I hung up and called the same number to which i was finally connected to living spaces customer service and they decided it was better to just replace the whole thing. I said ok thats fine. They scheduled it for a day on the weekend. They gave me a time window from 3-6pm. I made plans that day after for 7 to go to the movies. At 5:50 they call me to tell me they will be late. So they are late for the second time. They get to our place and the delivery drivers tell me that the furniture that was supposed to replace my broken furniture is also broken. They show me and the doors are broken… So i have to call the delivery service with the drivers there to reject the piece and get ours replaced again. I was late to my movie. We had our new replacement scheduled. This is set for today. They give us the time window for 3-6 again. I wait at home from 3-6. No one texts me, no one calls me. I call them at 6:03 asking whats going on. They tell me then that they are going to be at my apartment at 7:30. An hour and 30 minutes late. Again So they were late 3 times. Brought broken furniture twice, and the customer service for delivery and replacement has been awful. It’s so sad that for a neat store and great associates is ruined by this experience. I do not recommend using this company.

I strongly recommend not purchasing the Carefree warranty. Based on my experience, it has not been worth the time, frustration, or effort. I've been dealing with a broken sectional for over a month. Despite Living Spaces providing multiple communications confirming that my sectional was originally purchased as a complete set, the warranty company has continued to treat the pieces separately. My ottoman was approved for replacement, but because the original set is no longer available, I received a store credit. Meanwhile, for the chaise, they have approved only a replacement casing. The result is that I'll end up with half of my sectional looking brand new while the other half is 18 months old, with mismatched aging and dye lots. I also had a disappointing experience with the Living Spaces corporate customer service line. I was unable to get meaningful assistance or resolution through the 1-800 number, and what felt like better in person service through the store, I still have had little support from Living Spaces who sells the warranty to customers. I hope sharing my experience helps others make an informed decision before purchasing the extended warranty.

Buyer beware. First of all, the colors on the website don’t match the online orders. I picked out a sectional that did not look white on the website so I was given the option of an exchange. When they arrived to pick up the old sofa, the technicians would not take the sectional because had a couple of dog hairs on it. Apparently, if the technicians pick up the sofa and took it back to the warehouse with a minute amount of dog hairs, the cost of the sofa would come out of their paychecks. So I had to reschedule another pick up for a 100% dog hair free item. Believe me, I diligently tried to keep this sectional in pristine condition. I tried to cancel the new sectional that I ordered, however I would be charged a 10% restocking fee. Go and buy furniture somewhere else because they will screw you with this”special order” nonsense.

They get two stars only because of the staff in the stores. Quality and design is inferior and when you need customer service they will respond but they make it difficult. The technician that came to inspect my issue with the replacement they already sent which had the same design issues was a third party. He told me one thing and reported another ( he lied ). My couch was brand new and I had to buy another one somewhere else.

WARNING - GET EVERYTHING IN WRITING REGARDING DELIVERY - couldn't get my new apartment keys until noon. We were told if delivery was scheduled before noon, we could just reschedule for the next day. However, when we requested that they tried to tell us we would owe another fee. Don't trust these people...it is always a different story. The left hand doesn't know what the right hand is doing. Shopping experience is good, delivery and the different stories you get is a whole different experience.

Salesperson did a great job selling the items requested. Delivery was fantastic. Problems with the product not great. I have tried numerous times to make contact to determine how to return/replace a chair. Cannot get through on the phone or the web page. Guess I will pack up the chair and walk into the store (maybe make a scene) to get some assistance.