Living SpacesReviews of livingspaces.com

I have been waiting for my custom sofa sectional for over a month. It has been completed for over 2 weeks and has not been delivered. Now part of the sofa sectional has been picked up the shipping company. Why is that only part of my order was received by the shipping company if it is a custom item that has been completed over 2 weeks ago? Now I must wait another week for them to ship the other part of the sofa sectional! I will never do business with this company again!! Stay away from this company!! I should have done better research about this company!

Worst customer service experience of my life. Will NEVER purchase from them again - EVER. Telling my entire family and all friends to avoid at all costs. I ordered a goose down sectional. It finally arrived and we noticed that 3 out of 7 of the seat cushions and their corresponding back cushions are FOAM. Annoying, especially considering down is decently more expensive... but mistakes happen so I call them immediately - let them know that nearly half of the couch is one type (foam) and the other half is the other type (down) - they have me send pictures. I upload CLEAR pictures of the foam cushion, there is even a sticker on the FOAM that said "sierra FOAM." 2 days later they email me and said I am wrong those cushions are actually down, so there is no issue and tell me to read the product description (rude, gaslighting, bs) I reply with MORE pictures, now of the down cushions AND the foam so they can see there are very very clearly completely different. no response. 4 days later I call and they proceed to ask me to send MORE photos because they do not believe me. After legitimately sending 18 photos of FOAM cushions, dismantling my entire couch - 2 days later they say they will process replacement cushions. It has now been weeks - finally get notified that the replacement cushions have arrived over an hour away and I need to schedule a pickup (NOT gonna happen - not my mistake they can deliver considering we paid for delivery) so I call to schedule and they are saying they don't have them (despite an email saying they have been received at the warehouse) it will be 4-6 weeks. I WANT MY MONEY BACK.

I just want to restate what someone wrote on their June 28, 2023 review below. The review describes how this person was told (5 years ago) when a purchase was made, "if you don't use your extended warranty, you can buy something with that money in 5 years". Well, coincidentally, I purchased furniture in the first quarter of 2018. Earlier this year, I inquired about my warranty money. I did receive the certificate and when I went to buy something, I was told about the need to spend double the warranty price and it couldn't go towards tax. Never was this stated to me. At first, it was fine to use some of the money which included my half towards another extended warranty for the new purchase, only to be eventually told the money can't be applied to an extended warranty. When dealing with Carefree, the infamous extended warranty company, remember to say the issue was noticed 1 hour ago (not a week ago, not a month ago) if you want it to be covered by the shady Carefree warranty company. Always get paperwork when a technician comes and make the technician write the next steps that will occur to remedy the issue on the paperwork and to give you the original. Now, I am dealing with a manufacturer's warranty from the item that was delivered a little over a month ago from the warranty money from 2018 plus my 50% more.

I love living spaces about 3 months ago I bought my furniture from their and my living room set from their. My furniture is amazing thank you living spaces.

My worst online shopping experience. I bought bedroom furniture from them, which was told to be delivered in 5-6 weeks. after about 3-4 days I found better furniture that was ready to ship. I called them to cancel my order. They charged me 10% of my entire order to cancel it (even though it was not yet shipped, the furniture was still sitting in their store). I asked what if you deliver a furniture and it doesn't match the online pictures description and I return it, they said you will still have to pay 10% plus bear the charges to return it too.

I know we all know that customer service as we knew it 20 years ago is dead, but to have witnessed being completely tortured and killed today at Living Spaces made me really sad. If you are out and about to buy furniture at the store in Vista, CA beware of his "manager" Gel and his cashier Thomas. The passive aggressive behavior of those two individuals is off the charts! 5 years ago, we made a small purchase of $ 3,000 for 2 bookcases, and the sales person sold us the "extended warranty" and what convinced us to buy it, was that we were told: "if you don't use it for 5 years it will be like "free" money to come spend here for more stuff!" We decided to buy it, since the same deal was offered to us at Macy's and we thought it was a "win-win". Well, 5 years have just passed, we came to the store to spend "our free money" to find out that actually you have to spend double amount of the certificate you originally purchased!! REALLY????? Then it is NOT Free money since i have to add half of my REAL money to the value of the certificate... Cindy Lou, the nicest salesperson ever, understanding our surprise, took us to the cashier, Thomas, and told us that he was going to make some magic happen to take advantage of the deal. Well Thomas did not work the magic Cindy expected, as he was was not going to help us, and most outrageous was his expression of "i don't care about you, as i am paid to sit here till my day is over!" kinda of expression. We then called Cindy Lou, who was outrageous about Thomas behavior, so called the manager of the day: GEL..... Then we understood who must have trained Thomas, since he didn't even listen to Cindy and dismissed us with: "I AM THE MANAGER SO I AM THE BOSS HERE, AND I DON'T CARE TO HELP YOU, NEITHER IN MAKING A SALE FOR THE STORE!" "SO LEAVE AND DON'T EVER COME BACK!" Really surprised to that kind of behavior, since a manager should FAKE that he cares, and FAKE that he will try to do something for you... WOW! What a great experience

My husband and I bought $7K+ worth of what we thought a very nice furniture. We were also sold the warranty for just over $700. Within a few months, a leg had broken on an ottoman, the coffee table had a paint defect and the dining table had a 'bubble' in the paint that eventually came off. We sent in pictures for the warranty work, were told these 'defects' didn't qualify (no explanation as to why) so were stuck. Living Spaces said we could receive a refund of the warranty cost (no offer to fix anything) but after 2 years we finally gave up. I'd call, about 1 out of 10 call I would speak with someone, explain my issue, they'd either transfer me to a 'manager' who assured me he/she could help but never would we hear from them again or simply put me on permanent hold. I was directed by one manager to write a letter to the warranty company which I did; no response. I spoke with the warranty people myself and they assured me that if was Living Space's responsibility to resolve this issue since they'd taken the money; Living Spaces said just the opposite. This company is a master of the run-around with no results. We are nice people, seniors, who tried to resolve this issue politely, professionally and sincerely. Word to the wise ~ do NOT pay cash; use a credit card and do NOT buy the 'warranty'. Also pay attention to the Better Business Bureau reviews. Had we not paid cash we would have disputed the charge with the bank.

At the end of May I had ordered 2 outdoor chairs and a end table which was supposed to be delivered June 2, come June 2 I get one chair and the rest of the stuff is on backorder until the end of July. After hours spent on the the phone with the call center in Mexico trying to get someone to understand why i wanted to cancel. After numerous hours and frustration finally got a lady on the phone in the States who understood and got approval from her manager to not charge me anything and give me a full refund. Well the pickup which originally was supposed to happen on June 11 but nobody came to pickup until the 13th. Today I called because I only received part of my refund then was advised that I was charged a $59 pickup fee for their mistake because the chair was already at my house. even though i had alread received a refund receipt originally for the full amount. I called once again, tried speaking to a manager and got nothing. I will never ever purchase another item from this company and its very upsetting this is how they treat their clients while most of our house furniture was purchased from them. Unbelievable. Shame on you