Living SpacesReviews of livingspaces.com

I purchased two items with full-service delivery but had a highly disappointing experience with the nursery chair. Upon delivery, I noticed the chair didn’t swivel smoothly and raised the issue with the delivery team. Instead of handling the situation professionally, they were rude and took the chair with them without my consent—even re-entering my home without permission, which was completely unacceptable. Shocked by their attitude, I immediately contacted both the delivery team and customer service to report the issue. Despite my efforts, no resolution was provided. Later, a store employee mentioned that the chair had received similar complaints from other customers, which makes it even more frustrating that I was left to deal with the issue on my own. In the end, I was charged for this terrible service and forced to pay a restocking fee for an item that was faulty to begin with. This has been the worst customer service experience I’ve ever had.

My toddler found her perfect big girl bed in the store. The product was delivered but it took about 10 days for us to transition her out of her crib. Upon opening the box it was damaged. I had to resort to putting tape on it to try to keep her from hurting herself. She refuses to go back into her crib. This scummy company refuses to exchange it since I guess I have 7 days to open the box. They have lost a loyal customer on this one.

HORRIBLE Customer Service. Do not buy from these folks. I paid $600 for a rug that was delivered defective. The backing is sewn incorrectly so there is a huge bubble when you walk on it. We remodeled our home so we couldn't roll the rug out until 15 days after it was received... after our new tile floor was installed. As soon as we unrolled it I called to inform them of the issue and they said since it was 7 days past delivery there is NO returns and there was nothing they would do about it. I purchased the extended warranty but they say that's only for spills and damage, not defective workmanship. BUYER BEWARE.

The staff and sales people are nice and helpful but after you pay, getting your furniture is a huge challenge. We ordered all of the matching furniture to a backordered dining table, in December. We were told the table would be delivered in January. Then moved back to February, then moved again to March. Now, we receive a message saying it will not be delivered on March 1st. Delayed again. On top of that, they did the same thing with a rug we purchased. We were guaranteed delivery for 1/31. As the delivery date neared, they sent messages saying it would be delayed. We requested a refund three weeks ago, which they approved but they still have not refunded the 287.00 back. Thirdly, the furniture they did deliver is defective. Doors sit unevenly. Other doors rub on frame when opened, so they are beginning to wear if you use the cabinet doors at all. The showroom floor looks great but the quality is horrible and getting your furniture is almost a joke. Getting your money back on a refund is almost hopeless. This company does not care about their customers....just make the sale and then abandon them.

The absolute WORST customer service I've ever experienced. I purchased an entire bedroom set and paid the extra fee for installation/delivery. The guys came, put it together, no problem. They mentioned no issues and left. A year later, I was moving to a new house and upon moving, we tried to deconstruct the bedframe and realized that the delivery men had completely stripped the holes where the nails go into holding the footboard and rails. Called Living Spaces customer service to see if we could get replacement pieces - We'd even pay for it but perhaps at a cheaper cost. They basically said there was nothing they could do as the 1-year warranty was past. I tried to communicate to them that it's not a warranty issue, it was an installation issue by their delivery men that should have been flagged and communicated to me at the time of the assembly. If they had done this, I could have filed a warranty claim. They wouldn't budge and take accountability and now I'm out an entire bedframe that I wanted to match the rest of my bedroom set.

Revive mattress was delivered today, torn and ripped with the stuffing coming out of the seams. WE REFUSED the shipment but the delivery guys said he cannot take it back. We need to call the office. We did and were told to send pictures and they will call contact us. We do not want this horrible mattress. They said they cannot refund our money. I will dispute! Do not buy these mattresses!!!

Manager belittled us, treated us like we didn't belong in the store, even though we spent over $5k in furniture. She was very rude to us. I'm disabled and Latina, my husband is also. She treated the Caucasian people like gold, smirked, rolled her eyes at us. Very rude and she shouldn't be in customer service let alone management! I left the store in tears. They lost over 15k in future purchases because of how badly we were treated. Going somewhere else to finish my furniture purchases. I still need a dining room set, a king size bedroom set, queen size bedroom set plus mattresses. Will never purchase anything from this company again.

Don't waste your money, the furniture might look nice but it's cheaply made. It hasn't been a year yet since I bought my sectional sofa, and it's already coming apart! All the seat cushion are starting to rip. Terrible!