Lilienthal Berlin USAReviews of lilienthal-berlin.com

It wasn’t until I submitted my review on this platform that I finally received a response. The watch I ordered for my husband was finally shipped and received within days of the long awaited shipping confirmation. My husband is happy with the watch; however, I am not sure I would order again. I would hope that the company does something to improve their current customer service practices. I ordered a watch as an anniversary gift for my husband that he saw advertised on Facebook on May 24, 2024 and was notified that the shipping date would be July 7, 2024, which has come and gone. I have sent three emails to the email address they insist you use and have yet to receive an answer as to when I can expect to see shipping information for my order. In addition, I called the customer service phone number and was again redirected to the same email address that I have not received a response from. I would like a shipping date ASAP or a full refund.

Poor customer service, they turned off their contact phone number.

Reading some bad reviews on this company. Unfortunately I ordered a watch for my wife, for our anniversary. Seven business days ago. Sent three emails to their service email, and zero replies. Guess I’ll have to contact my bank as well to get my money back

Update: I emailed them and they still haven't replied. I also returned the watch and can see it is delivered but they are not processing my refund. The watch has been back in their possession for over a week now. Zero stars is more like it. I placed my order 7/4/24 with expedited shipping. We were getting married and this was a day of gift for my groom. 3 business day, no shipment notification. I spoke with Charles on the phone who stated he would try to have it shipped that same day. Almost 20 days later, NO SHIPMENT. At this point I've requested they cancel more order, multiple requests with no reply. I disputed the transaction with my bank and they ship it the same day. I don't want your product, our wedding day has passed. Your customer service is absolutely horrible. DO NOT RECOMMEND THIS COMPANY.

Worst customer service ever!!! Took 5 weeks to get the watch. I needed it for vacation trip and received it after I got back. Requested a return label. No response. Called 20 times, no response. How can they stay in business? Never ever had such bad service. I am at a lost on how to get my money back. i haven't even open the box as I just want to return it

This really seems to be a scam. I bought my watch back in March, waited 5 weeks for the delivery, then I got an email saying that there was a delay and the new delivery date was for July (about a week ago). No signs of the watch. Wrote 2 emails to support and no answer, call the line within the schedule (2 1/2 hours) and no connection (sounds like the old land lines when they were busy). Will start getting my money back from the bank

I ordered my watches a month ago. One said it was back-ordered, so understand why it hasn’t shipped but the other said 2-5 days delivery and a month later, nothing. They don’t respond via email and they don’t pick up phone-calls.

2/21/2024 - I ordered the Lilienthal 1 Original Silver-White watch and was promised a 03/08/2024 Delivery Date. Order number 2102947. 8/14/2024 - Watch finally delivered nearly 23 weeks past the promised delivery date. On the flip side I love the watch!!!