LifeStationLifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Hospital & Emergency · Princeton, New Jersey
Excellent
Hospital & Emergency · Ridgefield, New Jersey
Excellent
Hospital & Emergency · Ridgefield, New Jersey
Great
Hospital & Emergency · Irvington, New Jersey
Great
2,864 approved reviews, newest moderated first
customer
I canceled but they took my money out for a whole year !!!
Response from LifeStationMay 28, 2025
Thank you for bringing this to our attention. We're so sorry to hear about the charge after you canceled. We appreciate you taking the time to speak with us regarding your issue as we are making the necessary adjustments on our end. Please do not hesitate to reach out with additional questions or concerns.
laura R.
Just about everything from a promised call following day for payment, that never happened. Not given quoted price..told I wouldn't be charged yet and was immediately. To days passing and nothing, reached out only to he told my payment had been declined.....and it wasn't. Yep....not a great start
Response from LifeStationMay 29, 2025
Thank you for taking the time to share your feedback. We truly regret that your experience began with confusion and frustration. After reviewing the call, we confirmed that the correct pricing was provided and it was communicated that the charge would occur the same day. That said, we understand how important clear and consistent communication is, and it’s clear we fell short in delivering the follow-up and support you expected. We sincerely apologize for the inconvenience and are committed to making this right. If there’s anything we can do to help resolve any remaining concerns, please don’t hesitate to reach out directly.
customer Jack and D.
The Phone representative was great!! I’m sorry but I forgot her name, she was polite, personable friendly and very informative. We are glad we called. And are excited to get our Father protected.
Response from LifeStationMay 28, 2025
Thank you for taking the time to leave a review We'll be sure to share your feedback with the team.
Mary G.
Frankie explained the features and benefits to me easily and clearly.
Response from LifeStationMay 28, 2025
Thank you for the 5-star review! We're glad to hear that Frankie was able to clearly explain the features and benefits to you. Providing clear and helpful information is something we strive for, and it's great to know Frankie delivered just that.
Constance B.
Justin was so nice, and so informative. He answered all our questions, and made the whole transaction easy and fast.
Response from LifeStationMay 22, 2025
We’re thrilled to hear that Justin was able to provide you with such a positive experience. It’s wonderful to know that he was informative, helpful, and made the process both easy and fast for you. We’ll be sure to share your feedback with him—he’ll be delighted to hear it!
JOEL S.
My payment was processed and 6 days later the device has not shipped. Customer service was no help. I was told that it would be 24-48 hours before a member of management would contact me.
Response from LifeStationMay 23, 2025
Thank you for bringing this to our attention. We truly apologize for the delay and for the frustration caused by the lack of timely updates. We’re glad we were able to connect with you and provide more clarity. Your equipment is now on its way and should be arriving today. We’ve also escalated the matter with the delivery carrier to address the lack of shipping updates and help prevent this from happening again.
Timothy J A.
Once I got over the fact that Aetna doesn’t seem like fall monitoring devices aren’t important to cover for their elderly that live alone. After that things went smoothly.
Response from LifeStationMay 22, 2025
Thank you for taking the time to leave a review. We're glad we were able to speak to you regarding your coverage. Please don't hesitate to give us a call if you have any additional questions.
customer
I spoke with Thomas and he was very helpful answering all of my questions. He was a pleasure to speak with.
Response from LifeStationMay 22, 2025
Thank you for the 5-star review! We're so glad to hear that Thomas was helpful and a pleasure to speak with. We'll be sure to share your feedback with him—he'll really appreciate it! Let us know if there's anything else we can do for you.