LifeStationLifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Hospital & Emergency · Princeton, New Jersey
Excellent
Hospital & Emergency · Ridgefield, New Jersey
Excellent
Hospital & Emergency · Ridgefield, New Jersey
Great
Hospital & Emergency · Irvington, New Jersey
Great
2,864 approved reviews, newest moderated first
Bonnie T.
Everything I ask about the device was explained throughly and the representative was so patient and nice.
Response from LifeStationMay 28, 2025
We're so pleased to hear that everything was thoroughly explained and that our representative was patient and friendly. Providing clear information with care is what we strive for, and we're glad your experience reflected that. Thank you for the review!
Jeff
The man Justin that I spoke with was courteous and knowledgeable. He answered all my questions and didn’t lead me to things I didn’t want. I would totally recommend lifeline to anyone
Response from LifeStationMay 28, 2025
Thank you for the wonderful feedback! We're glad to hear that Justin provided you with a courteous and informative experience. It's great to know he respected your preferences and made you feel comfortable throughout the process. We truly appreciate your recommendation!
customer
Knowledge or the person I talked to
Response from LifeStationMay 28, 2025
Thank you for your feedback!
Sandra C.
It was a.good and she answered all my questions.
Response from LifeStationMay 28, 2025
Thank you for taking the time to leave a review!
customer
I don't think I should have been told that I have until Friday and on Thursday the 22nd it was in the bank and set up to be deducted from my account at 2 am so I didn't have a chance to let them know that I was not going to try the device. After I talked with someone I said I could not go with a company that I cannot trust. After this extremely upsetting incident they were able to help me obtain the device that I am wishing that will be the best device for me. I appreciate that they were willing to help me obtain the device that will be free for a month but I will have to pay $30 for the device per month. That's what I think is not only good customer service but a company that is that is worth trying. I'm hoping that everything is going to be a lot better than how it started out. I'm a manager so I know how to watch out for bad customer service and toxic companies. Thank you for helping me get the device that I really need. Hope you're having a good day.
Response from LifeStationMay 28, 2025
Thank you for sharing your experience so openly. We truly apologize for the confusion and frustration you encountered early on—that’s not the kind of experience we want anyone to have. We appreciate your patience and are glad we were able to work with you to find a solution that meets your needs. Your understanding and willingness to give us another chance mean a lot, and we’re committed to ensuring things go smoothly moving forward. If there’s ever anything more we can do, please don’t hesitate to reach out. Wishing you all the best with your new device and peace of mind ahead.
Andrea G.
The agent was very knowledgeable. She was kind and caring. I feel comfortable with my mother wearing this, that a response will occur if needed.
Response from LifeStationMay 28, 2025
We're so glad to hear that our agent made you feel informed, supported, and confident in your decision. Knowing that you feel comfortable and reassured about your mother’s safety means a great deal to us. We're here whenever you need us. Thank you for the 5-stars!
virginia G.
I found the information informative and helpful
Response from LifeStationMay 28, 2025
Thank you for the 5-star review!
Karen S.
All 3 customer service reps I talked to were professional, knowledgeable and polite.
Response from LifeStationMay 28, 2025
Thank you for the 5-star review! We're so glad to hear that all three of our customer service representatives provided you with a professional, knowledgeable, and polite experience.