LifeStationReviews of lifestation.com

4.62,864 reviews
Hospital & Emergency
825 Rahway Avenue, Union, New Jersey

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LifeStation

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About LifeStation

LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.

LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifestation.com
Website: lifestation.com
Category: Hospital & Emergency
Location: Union, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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More in Hospital & Emergency, New Jersey

Write a review

About LifeStation

LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifestation.com
Website: lifestation.com
Category: Hospital & Emergency
Location: Union, New Jersey
Listed on Five Star Index: 2026

Vedat

Aug 26, 2025

Unprofessional and Concerning Business…

Unprofessional and Concerning Business Practices I contacted Life Station to ask a simple question about how their medical alert system works and whether insurance might cover it. Instead of getting a clear answer, I was passed around to three different people within five minutes. Each one asked me to repeat my personal information, including insurance details. One representative claimed to be a supervisor, then admitted he was only a customer service agent when pressed. This kind of behavior raises serious red flags. There is no valid reason multiple employees should need to repeatedly collect personal and insurance information in such a short call. It appears careless at best and deliberately misleading at worst. I am extremely concerned about how Life Station is handling sensitive customer data, and I will be following up with the appropriate consumer protection agencies to ensure this company is investigated. People deserve transparency and security when dealing with something as important as medical alerts, not confusion and questionable practices.

Response from LifeStationAug 27, 2025

We’re very sorry to hear about your recent experience and appreciate you taking the time to share your concerns. At LifeStation, protecting sensitive customer information is one of our top priorities, and we take feedback like this seriously. To verify whether insurance may cover our service, we use a secure portal that allows us to validate eligibility using only basic customer information. After reviewing this call, we confirmed that no personal or insurance details were provided to our team during your conversation. We regret that this caused frustration and confusion, and we are reinforcing with our team the importance of clear communication throughout the process. Your trust means a great deal to us, and we want every interaction to reflect the transparency and professionalism our customers deserve.