LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
lifestation.com
Website
lifestation.com
Category
Hospital & Emergency
Location
Union, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Victor, we’re glad you’ve never had an emergency that required you to press your Help Button. Part of the greatest benefit of LifeStation is the peace of mind it provides to customers that should they ever need it, help is available.
EB
Elizabeth B.
It usually never works so I've given up …
It usually never works so I've given up wearing it. Customer service is nil.
Response from LifeStationApr 4, 2017
Thank you Elizabeth for allowing us to assist you. We are glad we were able to speak with you and look forward to continue providing service.
PV
Paul V.
It works great for me
It works great for me. Recommended to tow of my friends that have signed up.
Response from LifeStationMar 31, 2017
Thanks for the review Paul, we’re glad you enjoy the LifeStation service and recommend it to your friends!
PR
Patsy R.
We used the Life Station for my mother …
We used the Life Station for my mother for a few years without any problems. It was used a few times with immediate response and many times in error by my mother testing the button which also created an immediate response. We only discontinued the service as we moved mom to an independent living facility which provides the service we need. I would recommend it.
Response from LifeStationMar 31, 2017
Patsy, thank you for taking the time to review us. We ensure that LifeStation has the fastest response time possible to better serve our customers, we appreciate your recommendation.
CB
Cecilla B.
Peace of mind.
We purchased Lifestation for my 82 yr old mother-in-law, after her fall last Father's day. She lives alone and wants to be independent. Last year, when she fell, we were getting ready to go to our daughters house on the other side of town for the day. We always call my mother-in-law before we leave for the day to make sure she doesn't need anything and to ensure she is well. That day, after attempting to reach her several times, we made the trip to her place. It was a nice day and we figured that she may have gone out to a store or something. As we approached her home, we saw the car was parked. As we neared her house, I noticed her shoe on the sidewalk. I jumped out of the car knowing that what I saw was not good. I ran up to her already opened front door. There she lay, in the doorway, with bags of groceries all around her and her walker tipped on its side. She had fallen and was unable to get up. She was moaning in pain. She told me she had been lying there for about 45 minutes, unable to get up or to crawl to the telephone. We had to call an ambulance to move her and to take her to the hospital for treatment. It was then that we researched the Life station . We found it to be a wonderful and affordable way in which mom could be independent, living in her own home, without us having to continually worry whether or not she is ok. She feels better too, knowing in case of emergency help is on the way! My mother-in-law has accidentally pushed the button pendant by mistake, but a voice comes across the monitor, asking her if she needs help. So with this device, there are no unnecessary response from emergency responders. It is a win-win situation! We were so pleased initially, we also purchased the mobile version for when she is out in her car running errands. It is a very handy device which gives both my husband and I and her peace of mind!
Response from LifeStationMar 31, 2017
Cecilla, thank you so much for sharing your story and how LifeStation was able to give your family peace of mind in case your mother-in-law has another fall. We have various options that our customers can use inside and outside of the home, to make sure they can call for help should they need it. We agree that having a LifeStation system is a win-win!
JH
Joanne H. (daughter of LifeStation U.
This was the best system for the money
This was the best system for the money. I researched companies from a list provided by Consumer Reports. Life Station covered all of my mother's needs, both in the house and away.
Response from LifeStationMar 31, 2017
Joanne, thank you so much for taking the time to review us. It’s important to research Medical Alert Systems in order to make sure you’re choosing the best option for your mother. LifeStation has several options available both in the home and away from the home that can benefit our customers.
LZ
Linda Z.
Mom's button was pressed accidentally …
Mom's button was pressed accidentally and she panicked when she heard someone saying "emergency--emergency". She called me and I called LifeStation. They quickly figured out what happened and all is fine and well. The staff was wonderful to work with.
Response from LifeStationMar 31, 2017
Linda, I’m glad you got to see firsthand our fast response time and our customer service experts in action when your mother accidentally pushed her button. Though it can be startling, our emergency notification helps to let her know help is on the way should she need it. Thank you so much for taking the time to review us!
AP
Anita P.
could not be simpler to use
could not be simpler to use. and I get an immediate response when I need it.
Response from LifeStationMar 31, 2017
Anita, thanks for the review. We make sure LifeStation is extremely user friendly and has the fastest response time possible to benefit our customers. We’re happy you enjoy the LifeStation service.