Danielle G.
Great customer service
Update: I was surprised that they reached out to discuss the issue and long hold time and was advised that was very out of the ordinary. I felt they heard what I said, offered some options for our needs and were very responsive. Great customer service thank you. Original: It’s impossible to get through the time i knew my mother had accidentally set it off so EMS came out because i sat on hold the entire time o was driving to her house. She cannot hear well accidentally set it off and has no idea what to do. It isn’t very user friendly for hard of hearing individuals
Response from LifeStationMay 16, 2019
Thank you, Danielle for your feedback. We’re glad we were able to speak with you in regards to your mother's account. As discussed the account has been updated to accommodate your mother's situation. Remember you can always contact our 24/7 customer service line at 800.998.2400 with any questions or concerns. We‘re glad to have you a part of our LifeStation family.



