Mrs Laura N.
Always available
Always available. Quick paramedic response when I've fallen. Immediately call when fall detected. Very courteous.
Response from LifeStationMay 14, 2019
Thank you for your review Laura!

LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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2,864 approved reviews, newest moderated first
Mrs Laura N.
Always available. Quick paramedic response when I've fallen. Immediately call when fall detected. Very courteous.
Response from LifeStationMay 14, 2019
Thank you for your review Laura!
Figure it O.
You have mixed me up with someone else. I am NOT Dorothy Pearson!!! When you get your "ducks in a row", I would be happy to update my rating.
Response from LifeStationMay 28, 2019
Hi Ellen - We sincerely apologize for this mistake in having sent you an email with the wrong name. We would love to have your feedback on the rest of your service and hope very much to keep your business.
Jean H.
I did not want to have this "thing" hanging around my neck, but my daughter insisted it was necessary for my safety. As my doctor said to me when I said I don't need it: "She loves you! Go ahead with this system." Although I asked for sapphires or amethysts or real pearls, in my opinion, the pendant is pure plastic! I have felt so guilty when accidentally dropping or bumping the pendant, but the responding LifeStation personnel have always been very supportive when that happens. I always appreciate their quick response and sense of humor at my natural behavior to see the humor in life's situations.. Fast forward several months, I felt I was suffering from my allergy to garlic. I feared someone slipped it into my breakfast when dining out with a friend. I was suffering all the terrible effects from my allergy to garlic in every form of it, including the odor. Finally, when the pain, the vomiting and retching would not subside, I realized it might be something else. Not feeling in any condition to drive, I pressed the button for LifeStation. A pleasant and helpful female voice listened to my story and immediately responded with comforting words and action by calling the Rescue Squad. Within a short period of time, three female EMT's appeared and took very special care of me as they transported me to the ER at my local hospital. The result was that it was appendicitis, and I was quickly moved to the operating room for an appendectomy. I am still allergic to my poison, garlic, but now it is "appendixless." At a time when I was very vulnerable and definitely not looking forward to being a hospital patient, LifeStation came to my rescue. So, plastic, instead of a colorful gem, is always hanging around my neck for safety and comfort.
Response from LifeStationApr 30, 2019
Thank you for taking the time to write a review Jean! There are many customers of ours who have felt that they did not need the device, but only got it as a way to keep their families minds at ease. As much as nobody wants to have to use the device, i am glad that in your situation you were able to rely on us to get you the help that you need. Our monitoring specialists are exceptionally trained, and whether a button press is an accident or an emergency, they are properly prepared to handle any and all situations. I am glad that having our device was able to provide your family with peace and mind, and i hope it will continue to do so in the future!
BETTY B.
The representatives are always respectful and attentive.
Response from LifeStationApr 29, 2019
Thank you Betty!
Paul O.
Have not needed to use the unit yet, but knowing I am always covered is a Great feeling for my wife and I.
Response from LifeStationApr 29, 2019
Thank you for taking the time to write a review Paul! We are so glad that having LifeStation provides peace of mind for you and your family.
Irene & Perry B.
Customer service has been very professional, courteous, and congenial, every time we have done our checks. Thankfully we haven't needed emergency services yet but we feel confident and secure in knowing the service is always there in a real emergency. Thanks Very Much for your service. Sincerely, Irene & Perry Bridgewater
Response from LifeStationApr 25, 2019
Thank you for taking the time to write a review Irene and Perry! We hope you never need to use the device, but are glad that you feel having the device provides you with peace of mind knowing that we are just one button press away.
Terri G.
Save your money and try another system. Ordered this unit for my mother the first of January. Other than the initial set up calls we don't think the unit ever worked. When she tried her first monthly check we discovered the unit was not working. Called customer care which confirmed the unit was not working. Waited for special box to return the unit, we were without the unit almost 3 weeks. But we were still charged for full monthly service fees. Then we set he second unit up and thought it was working. It kept beeping at odd times and she'd press the button and no one ever answered her call. Good thing it wasn't an emergency! Since this unit did not work properly either mom decided she was done and tried to return this unit. She was charged 3 3/4 month fees in all for two units which other than the first day of set up never worked properly.
Response from LifeStationApr 29, 2019
Thank you for taking the time to leave your feedback Terri. We are glad that we were able to speak to you about this situation in order to hopefully resolve your concerns about billing. The feedback you gave will be passed along to our team in order to make sure that they are more active in making sure that devices are properly tested before being sent as replacements.
Chris C.
When we decided it was time to get a monitoring station for my mom, I did a lot of research including reliability, cost, ease of use and whether or not there was a long term contract necessary. I found many other companies had restrictive contracts, hidden fees, poor ratings and more. Lifestation was our first choice, and we were very pleased. Their customer service was friendly, informative, and expedited the Lifestation equipment to us. My mother accidentally pushed the alarm button by leaning on it at least 6 times, and every time Lifestation handled it calmly and reassured my rattled mom that it was nothing to be embarrassed about. We highly recommend Lifestation to anyone considering a monitoring station, and have recommended it to friends of ours that were in need of one due to their parents situation. Lifestation is a quality product and a quality company.
Response from LifeStationApr 19, 2019
It is great to hear that having LifeStation could bring you greater peace of mind Chris! Thank you for sharing your thoughts with us and taking the time to write a review.