LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation reviews

2,864 approved reviews, newest moderated first

Cathy S.
Mar 27, 2025
The representative was extremely…
The representative was extremely knowledgeable, and polite. I would have liked to have had a better idea of the cost on my part earlier on in the conversation rather than waiting later on to find out what my insurance would cover.
Response from LifeStationMar 27, 2025
Thank you for your feedback! We're glad to hear that our representative was knowledgeable and polite. We understand that getting cost information earlier in the conversation is important, and we appreciate your insight. We'll take this into consideration to improve our process.
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Leslie
Mar 27, 2025
Great customer service
Sherry was very friendly, helpful, and informative and made the process of obtaining a medical alert necklace for my MIL easy.
Response from LifeStationMar 27, 2025
We're delighted to hear that Sherry made the process smooth and stress-free for you. We'll be sure to share your feedback with her. Thank you for taking the time to write a review.
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Albert T.
Mar 27, 2025
My experience
I placed the order for LifeStation and I saw the charges (Subscription) were duplicated. I called customer service today and found out they cancelled the order. No one called me to inform that the order was cancelled. They had to start the order from scratch. Meanwhile, my mom fell twice this week. Now, I have to wait for the equipment to ship. I requested expedited shipping. They can only prioritize my order ahead of other -- no expedited shipping. Update after initial review: I got a call from Lifestation after review. They sent my mom sidekick via next day area. Much appreciated. My mom is now wearing her pendant. I feel better. Thank you!
Response from LifeStationMar 27, 2025
I’m truly sorry to hear about your experience and, most importantly, about your mom’s recent falls. I understand how critical this service is, and I regret any frustration or inconvenience this situation has caused. I see that our team has attempted to reach out to you regarding the expedited process and shipping. Please let us know if there's anything else we can do to assist you. Your peace of mind is our priority, and we appreciate the opportunity to make this right.
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Andrea W.
Mar 26, 2025
The associate who assisted me was…
The associate who assisted me was fantastic. He was helpful, attentive, polite, professional, reassuring, and respectful. Justin
Response from LifeStationMar 27, 2025
Thank you for your 5-star review! We're thrilled to hear that Justin provided you with such a fantastic experience. We'll be sure to share your feedback with him. If you ever need anything else, we're here to help!
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Zita R.
Mar 26, 2025
New client to the medical alert world
After several emails with Ava from customer service over the past few days I finally made a decision to call the company and speak in depth with a representative. After a very informative conversation with customer service representative Thomas I chose to order this particular medical alert system. He was quite knowledgeable describing in detail from 'soup to nuts' the process of purchasing one that was best for my fairly active lifestyle.
Response from LifeStationMar 26, 2025
Thank you for the 5-star review! We're glad to hear that both Ava and Thomas provided you with the support and information you needed to make an informed decision. It’s wonderful to know that Thomas’s detailed explanation helped you find the perfect medical alert system for your active lifestyle.
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Thomas L.
Mar 25, 2025
SHERRY WAS A DELIGHT TO WORK WITH
SHERRY WAS A DELIGHT TO WORK WITH. SHE WAS KNOWLEDGEABLE, PROFESSIONAL AND A FOUNTAIN OF INFORMATION. I LOOK FORWARD TO WORKING WITH LIFE STATION.
Response from LifeStationMar 26, 2025
We're so glad to hear that Sherry was knowledgeable, professional, and a pleasure to work with. We’re excited to have you with Life Station and look forward to supporting you!
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Helen S.
Mar 25, 2025
Help for aging parent
Nice professional
Response from LifeStationMar 26, 2025
Thank you for the 5-star review!
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Jo
Mar 25, 2025
Frankie was very helpful and…
Frankie was very helpful and knowledgeable about what my needs are and what product would be best for me.
Response from LifeStationMar 26, 2025
Thank you for your feedback! We're thrilled to hear that Frankie was helpful and knowledgeable in finding the best product for your needs. We'll be sure to share your kind words with him.
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