LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation reviews

2,864 approved reviews, newest moderated first

customer-Gabriella H.
Apr 1, 2025
Medical alert purchase
Frankie was very professional and knowledgeable of your products. He took extra time to ensure my understanding of my options available. Very pleasant experience.
Response from LifeStationApr 2, 2025
Thank you for your wonderful feedback about Frankie! We're thrilled to hear that he provided professional, knowledgeable, and thorough assistance while helping you explore your options. We’re glad you had a pleasant experience, and we appreciate you sharing it!
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Kwon
Apr 1, 2025
Wonderful customer service!
I filled out an online form to get estimates for the best device for my 76 year old mother, and LifeStation was the first to reach out - before I even left the website! My sales rep was LOVELY!! She spoke with me like a human and answered all my questions kindly. I haven’t used an alert system before, but this one has everything I was looking for (fall detection, direct calling with emergency services)
Response from LifeStationApr 2, 2025
Thank you for the 5-star review! We're so glad to hear that our team was quick to assist you and that your sales rep provided such kind and helpful support. It's wonderful to know that our system offers the features you were looking for to keep your mother safe.
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Deborah S.
Apr 1, 2025
Frankie my operator was very…
Frankie my operator was very pleasant.Help was given politely.Question were answerd. Informative on the watch and reasons for my need. Price was given at my discount with insurance. Set up for quarterly payments.
Response from LifeStationApr 2, 2025
We're so glad to hear that Frankie provided polite, informative, and helpful service while assisting with your setup. We appreciate your feedback and are happy we could make the process smooth for you! Thank you for the 5-star review!
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Melissa D.
Apr 1, 2025
Justin was very helpful and answered…
Justin was very helpful and answered every question thoroughly. He is a great asset.
Response from LifeStationApr 2, 2025
We're thrilled to hear that Justin was helpful and thorough in answering your questions. We agree—he's a great asset to our team! We appreciate you sharing your experience.
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C S.
Apr 1, 2025
Our experience with Justin to purchase…
Our experience with Justin to purchase the LifeStation device was exemplary!! However, Justin was the fourth person we talked with to finally make a purchase, we spoke with three other people before finally getting Justin.
Response from LifeStationApr 2, 2025
Thank you for your kind words about Justin! We’re thrilled to hear that he provided you with an exemplary experience. However, we’re sorry to hear that it took multiple conversations to get to that point. Your feedback is valuable, and we’ll use it to improve our process so that every interaction is as smooth and efficient as possible.
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Karen T.
Mar 31, 2025
A wonderful experience
The representative was very knowledgeable, helpful, and patient.
Response from LifeStationApr 2, 2025
Thank you for your feedback! We're delighted to hear that our representative was knowledgeable, helpful, and patient. We appreciate you taking the time to share your experience!
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Margaret F.
Mar 31, 2025
Very friendly contact person
Very friendly contact person. She was very knowledgeable and explained everything in a way that was very easy to understand
Response from LifeStationApr 2, 2025
We're so glad to hear that our team member was friendly, knowledgeable, and able to explain everything clearly. Providing a great experience is our top priority, and we appreciate you sharing your feedback!
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BEVERLY T.
Mar 28, 2025
No device yet
Still not received device after multiple calls.Told today credit card was declined but no one ever called me.Disconnected after being sent to survey which was not requested.Hoping it works for me but not very optimstic at this point.quoted 1 price at initial sales call and being charged something else.Was told $99 fee was waived.Not signing agreement yet for product not received
Response from LifeStationMar 28, 2025
Thank you for your feedback. We understand your frustration and sincerely apologize for any inconvenience. Our team has attempted to reach out to assist with your concerns. Please give Customer Service call at your earliest convenience so we can work toward a resolution.
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