Bill G.
My main issue is that they didn't…
My main issue is that they didn't disclose the cost of every single interaction. I got charged for prescription refills, I got charged for changing medications when I had side effects. The initial call assured me that they accepted my insurance, but the bills were so incredibly high that even after my insurance paid half, I was still left with a large bill. The cost for my last refill was $97 that was after insurance. I transferred my prescription to my GP, and the cost is under control. This was an unfortunately very expensive experiment for me, considering I was under the assurance that it would be covered by insurance. Also, none of my inquiries to billing were ever answered, and the "phone number" only goes to a foreign call center that can't answer any questions. If you have a lot of money and don't mind spending it, this is fine, but for the rest of us, I'd suggest going to a doctor that you can trust.
Response from LifeStance HealthMar 4, 2026
Bill, thank you for taking the time to bring your concerns to our attention. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.