LifeStance HealthReviews of lifestance.com

Caring professionals. I feel so blessed to have them as apart of my healing team.

Run for the hills! My daughter found them online, because they have an obvious massive online presence. My daughter is 19 and before she knew it. They had done any evaluation and scheduled one session without even talking about cost, then she gets a Bill in the mail for $700 for 1.5 hours of nothing. This is not geared for mental health. This is geared to take advantage of people, and take their money Real therapist discussed the cost ahead of time. It is not hidden. This was total bait and switch.

Only leaving two stars because the psych dr I saw was wonderful. I loved her to pieces and it hurts me having to leave her. After many incidents with their call center team and many incidents with billing though, I am done. The most recent time I contacted them was because I noticed everytime I logged in, my health insurance information was deleted. I called to make sure it was on the phone as I was not about to pay a $3k bill that had not been run thru my insurance. When I called, they had all the information on file already. Odd, right? They proceeded to insist my health insurance was not active and I needed to take it up with my health insurance company. They continued to insist when I asked them to simply run the information as they take the money for the health insurance out of my paycheck and it works everywhere else. After the 3rd time she told me I needed to check if my insurance was active, I asked her to remove all forms of payment from my file and canceled my upcoming appointment. They do not care about mental health whatsoever. They only care about robbing you. Sorry Jenny, I love you. But I am done with this place. If you ever work elsewhere, please contact me.

This company has only added to my anxiety and depression. A year ago, when I started with them, they told me an appointment was booked, then right before the appointment told me no appointment had been booked and I'd have to wait another month. Then, last month, I booked an appointment with a new provider. A week prior to the appointment (after waiting a month for it) then told me the provider actually wasn't taking patients and I'd now have to wait an additional 2 months. Beyond upset and really need a therapist.

I feel like my concerns where actually heard, and I was treated with respect. I love that I was able to share all my experiences with what I have always thought was ADHD, and also ways that I can help improve my struggles. I will continue to work with LifeStance and continue to reach out for support.

I made an appointment with Dr Fotso ( she was great) and kept it, and it went well and she referred me a therapist and I went to that appointment, all together I had 45 mins or so in front of two professionals and we started a treatment plan, I pushed pass the automated phone answering service ( which is an insult to anyone) and I looked pass the hold times (11 mins on one call) and I did not get annoyed when I got 17 text , man but when I saw that bill, $100 for a cancelation and $282 dollars for my visit with Dr Fotso, $400 bucks and I have not even had my 2nd appointment , the sticker shock is enough to keep me at bay, look if you have money like that ignore my 1 star it is not for you and congratulations on being financially stable me on the other hand I personally can not deal with this type of cost,

I was severely mismanaged, medication wise, by Susan Chapman, APNP. She is fine during a visit, but once you are out of her sight, communicating with her is INCREDIBLY difficult. She also never de-prescribed anything, only added. Additionally LifeStance as a whole has the WORST, most opaque, non-user friendly patient portal I have ever used (and as a HCP, I have used many.) However, I'm not surprised, as this whole company is owned by a private equity firm. I would give negative stars if I could. Do not recommend. For anyone. Updated to add, I reach out to Patient Relations at LifeStance and had a profoundly disappointing experience with the Regional Medical Director there as well. Not even an apology for my experience, let alone any accountability. Unsurprising, but still deeply disappointing.

The therapists and doctors are great, however the billing department is horrible. My bill is incorrect. I have receipts and bank withdrawals for 8 payments. My patient portal says I have made 3 payments. I have tried many times to message the billing department to get it corrected only to get the same canned response and the copy of the incorrect statement with the non matching payments. There is no phone number to call to get a person. I can not reply to the message as it says that option is not available so have to write a new message each time. I go in and talk to the people working there and they his some buttons and find my payments and give me receipts but those receipts do not show up on the portal and my bill continues to grow and not show the payments.