LifeStance HealthReviews of lifestance.com

I have been seeing Dr. Gary Mattews on a monthly basis since May of 2021. I picked them because my insurance was limited in choices. My insurance change for 2022 and I chose to continue for several reasons, most importantly, HE ROCKS! I read these reviews and I think that no one can please everyone. People that feel that they were not treated fairly search the internet and leaves a review. Not many that are satisfied think to place a review. That should change. *Never has there been an error in billing *Never a problem getting an appointment *I actually enjoy going now :-) Do yourself a solid and make an appointment to see for yourself. They will not disappoint.

LifeStance Health denied my son service because he has two insurances. They claimed that my primary insurance "which is a great one" will not pay for their bill because my kid has secondary one which is Medicad. The office manager of Sterling location denied the service telling me that the primary will not pay because of that. I have been using my insurancies for many years with no problem with the two insurances as Medicad does not pay unless primary pays. Huge logos on their websites state helping customers of mental problems meanwhile the greed of this company reflects the oppsoite. just ink on paper.... I think that this company has a contract with Medicad and since Medicad restricts providers from overbilling clients, they denied my kid service. They want to eat the whole pie. I would give them Minus if I could......

In the last 365 days I have been transferred to a different provider 4 times. My long time provider left shortly after Lifestance bought out my providers offices. 3 months after re-establishing with another provider I was told they were leaving. No warning. And again. And now today I receive a message through the patient portal that my current provider had left a month ago! I have never been more frustrated. If anything is mentally unhealthy it’s LifeStance. I will be looking for alternative arrangements. Shame on you.

It has been nightmare ever since LifeStance Health took over my local practice. I had a decent psychiatrist and it was a decent practice. After LifeStance took over, my psychiatrist (and several others there) have decided to "retire". A few decent nurse practitioners also left. Initially, I tried to get LifeStance to get me a new provider there, but gave up after multiple unreturned phone calls and getting a new person in some far away corporate office every time I called (I can no longer call my local practice). They also say that in their transition to a new computer system, they lost my old records. I finally decided to read some reviews and if you go to a variety of websites, you will see that these reviews echo my comments (and my review echoes them). Several of them say, and I agree, that dealing with LifeStance Health has been bad for their mental health! Uniformly people say that communications with them are a nightmare. The health care professionals who work there may be OK but are overworked (because this is a publicly listed corporation whose first obligation is to make profits for stockholders). To conclude, it actually has been good that they failed to get me a new provider, because after reading so many reviews that echoed my bad experiences, I have decided to stay FAR AWAY from this outfit (read the reviews about overbilling and nightmarish experiences clients have with getting ahold of somebody in billing, situations which I luckily will be able to avoid). It is difficult to find a new mental health provider, as they are all overbooked, but I know it is best for me to avoid LifeStance.

My therapist was subpar. Lifestance Health is simply incompetent. I sent their billing department two messages and after a month, neither were responded to. I emailed the address I was referred to for complaints and they also didn't respond for weeks! They charged me for a "no-show" despite the fact that records clearly showed that I did not have a no-show. I called Lifestance at least 10 times and sent countless emails trying to have this figured out. It baffles me why they couldn't just look at the record of my appointments. I had to send them screenshots to prove that I did not have a no-show.

Before LS took over my long time therapist office, I paid $60 because insurance didn't cover it. I've been going to this therapist for YEARS! LS takes over and about a year or so of this takeover, they informed me AFTER my appointment that I now owe $150. WTH? I can only talk to my therapist now through teledoc video chat, the therapist doesnt even leave her house. They told me that I could apply for patient assistance, which i did. It has now been almost THREE months! I have emailed many times, I've called the office and noone can give me an answer on the status of my PA application. I had to abruptly stop one medication and wien off of another. I am about to lose my you know what! Can these people be held liable for my downfall?

I was a patient of this practice for over two years and can’t discourage a prospective patient enough. There’s a complete lack of office structure that blows back on patients; on more than one occasion I was a victim of the office’s disorganization left without medication I needed. Instead of being helpful and professional in these situations, the staff made things as difficult as possible and their complete lack of concern (at a mental health care facility) beyond clear. In over two years, I never received a statement; when I inquired about an owed amount, they’d say they could “put something together for me.” The office opens at 8:00, but the staff isn’t there most days until 9 or 9:30. The Clinical Director seemed to enjoy belittling me. When dealing with your mental health, you simply deserve more than a practice like LifeStance Health.

Doctor was horrible. Did not take me serious. Basically told me I was using suicide as a hoax