LifeStance HealthReviews of lifestance.com

I really wish I had seen these reviews before starting lifestance, but I was desperate for a provider and my psych was the only one who took my insurance. I was having a great experience with lifestance so I let them refer me to a therapist. They assured me that she took my insurance, as my psych rn I had been seeing for 6 months did, so why would I doubt it? So I’ve been seeing the therapist, and I’ve left a couple messages for lifestance confirming that my insurance is coming through, although I haven’t heard back. I continued to see her, until eventually my insurance sends me a denial of coverage. They didn’t check my coverage, and when I spoke to a person she SWORE they had. This didn’t make sense to me because they were saying I didn’t have a copay when I should have. My insurance has been sending me notice after notice of denial of claims, saying that my sessions cost $365 each (and this is weekly talk therapy, not like a medical procedure). When I explained that I was receiving these notices to the one person I spoke to once, she said she would check with someone else and have them call me back that night. It’s been 3 months and not a word. I have asked many times what the OOP cost actually is, but no response. I have asked if they intend to charge me these bills that my insurance is saying that they will, no response. I’ve asked if they could submit the referral form that would have prevented this whole situation, no response. I just want to keep seeing my therapist. I really like her and it’s really hard to find good therapists. She wants to keep seeing me too! But *neither of us* have been able to get any response on what it would cost me to keep seeing her. It’s been 3 months. I have left ~7 messages and sent 7 emails through the patient portal. My therapist and psych rn have both reached out to the billings department looking for answers and have not heard back. It’s been 3 months!!! It’s illegal in my state to not disclose the cost of a medical procedure. I cited this law in one of my messages, but they don’t seem to care. At this point, having seen this therapist haas done significantly more harm to my mental health than help. Especially since our relationship had to end this abruptly with absolutely no closure (and to make this worse the reason they gave me a therapist was because my last therapeutic relationship ended abruptly with no closure!!). Some of the providers are really good, but lifestance itself does not give a single heck about what they are actually doing to us. I feel SO MUCH RAGE when I think about this company. I wish I could process this and get some coping tools by going to therapy…

I am speechless. They charged me an expensive fee when I cancelled without 48-hour notice. HOWEVER, they have cancelled/rescheduled at least 2 to 3 of my sessions at the last minute. I have found this place to be a ball of confusion... Apparently, LifeStance doesn't think my time is valuable.

Never, not a moment, did any medical professional speak with me. Somehow they billed for over $360.00 with no reference to my insurance.

MY SONS DR. IS AMAZING, BUT THIS COMPANY IS THE WORSE THING EVER , NO ONE ANSWERS THE PHONE TO BE ABLE TO SCHEDULE ANYTHING FOR WEEKS , I ENDED UP JUST GOING TO THE FACILITY AND THEN THEY ARE RUDE STAFF IN THE FRONT ! I WOULD LEAVE BUT THE DR IS GREAT !

Threatened with collections, paid over $1k, turned out that almost a year after services, they hadn’t billed my insurance. Been messaging back & forth on refund, now they say 8-10 weeks for corporate to process it.

My doctor is very good (Mattern) and that is why I'm still here. Lifestance as a company is terrible - stay away. Can't get through for appointments, rude representatives, non functional website....go someplace else if you can

I had Jane Kessler as an evaluator for a custody hear,many many years ago.She was horrible.Almost think she was paid off.Almost ruined my life and accused my daughter of lying about secure abuse my her dad's father in law,and ME a liar to putting her up to it,to win the case altho I had full custody of my daughter 13 years! I later vi dicated myself and my daughter when I saw a mugshot in Joseph Gallo, Kristin Gallo Slota's dad.He was a cool but registered child sex offender from. Giving children drugs to child porn and I have to say,I lost my daughter due to a incompetant Lawyer due to the PA relocation law that was abused by Mr Slota.After 60,000 dollars tears and games by Mr Slota,Scott, WIN my baby back on appeal,in front of another horrible person,Susan Devin Scott.32 Matters of errors and complaints but I didn't give up.Howevef,the hell they BOTH put my daughter through,her siblings,will never be forgotten.She was involved in ex party communication and when I arrived at court while she was there with my x and his wife,she made a point to say hello and smirk,smirking, he did when the judge was looking. HER siblings,my mom went through hell.About poeer.Dear Jane,look up Kristin Gallo's dad and see his mugshot.So much pain.So compelling was my appeal,the Superior Court in Philadphia,put it on the family fast track This woman,not only broke rules and enjoyed me suffering,called us both liars,when Mr Gallo had been a five year,already convicted child molester and registered sex offender.I wish I had the time to expose ALL of you.DO NOT SEE THIS WOMAN.He was a swinger and with her dad,now,thinking back,Kristen also I was called Millitabt,liar, and I WISH I had the Moberly to tell the story to tge paper and face them both Do not Ever TRUST thos woman with your child,reading liar,liar, she was one herself.Call me anytime Jane Kessler.I doubt this will be printed .I only wish I could face her and after getting my baby back,having her lose her license for ex parte communication abd Susan Devin Scott for those years they stole from my families and their corruption.

Total waste of time and money. This is just a factory; meet with the "therapist" of the moment, get passed off to nurses and offered meds. Their support staff is terrible but not as bad as their billing department. Paid my co-pay each time but then got billed for the co-pay. Endless time on the phone trying to straighten that out. They even accessed my credit card to pay themselves directly even though I owed nothing. Terrible, terrible operation.