LifeStance HealthReviews of lifestance.com

This company is an absolute scam and they do not care 1 iota about the mental well being of their patients or customers. Like the myriad of reviews here have stated I too have had an absolute NIGHTMARE of a time dealing with their incompetent billing department and with their absolutely SHADY and draconian billing practices. My Therapist's office was recently acquired by Lifestance. For almost a year, starting August 2022, I was charged 109 dollars per session. Once Lifestance took over in May 2023 that price jumped to 307 dollars, and the kicker? Absolutely no one told me. I unknowingly went to 3 sessions at this new price and not ONCE was I notified of this ridiculous increase. Now they want me to pay up for literally the exact same service, but the only thing that changed was Lifestance took over and the name changed and they decided hmmmm how much money can we squeeze out of these worthless patients? Who in their right mind would agree to pay 143 percent higher for the same service? Had I known I would have NEVER agreed and would have terminated my therapy sessions immediately (which I have now had to do because I cannot afford 307 dollars per visit unfortunately). So they say I owe them 922 dollars when it should be about 220. I know they raised the price because I confirmed with United Healthcare that the same exact billing code has been used for me the entire time. The change? LIFESTANCE! If I cannot get this rectified it's AG and BBB time because I was never ever, informed or advised of this price change, and the fact that I even have to explain this is a tragedy in of itself. This company cares only for the almighty dollar and I seriously wonder how they are even allowed to get away with this!

Since moving to San Diego in 2016, I have seen 3 different ineffective therapists all at different places. I finally came across LifeStance Health and was recommended my current therapist. She is friendly, understanding, and helps me see things from another perspective. We leave our session with an idea or two that I can work on until our next appointment. Our sessions are video visits, which I love! It is easy to make appointments and change them, if necessary, through the portal. Billing and making payments are easy. I’m very pleased with LifeStance Health and highly recommend them.

So far sogood. I dont have any thjng negative tl say. Im happy with my therapist Joyce Cudane. She has been very thorough and helpful for my progress.

For me personally, my therapist has been incredible! She is super well-rounded, objective, and has just been a great resource to have on hand. She is super accommodating with my schedule and has been very flexible. The only downfall I have is that if you need to cancel/reschedule within 48 hours your session, you get charged. I understand the policy to help protect last minute cancellations from becoming a reoccurring abuse but that’s a bit much. I believe that allowing exceptions for certain situations is necessary. To be billed $150 bc a family emergency happens or you get a flat and can’t make it is crazy. Also imagining that a client is having a mental breakdown or is so depressed they can’t get to the session but you’re going to charge them $150? Yikes. Otherwise, love it and my therapist!!

Wow I’m surprised to hear all these negative reviews. I had no issues and I like my therapist. Easy process…everything has been pretty straightforward.

New Dr Katz was a great listener with an upbeat attitude. She had suggestions which I feel will help me get back to my “normal “ self.

I was so happy to come across the Lifestance website. I had been looking for a doctor for a long time and had no luck. With lifestance I was able to choose someone that fits my needs and book the appointment online. I definitely recommend this service.

This company utilizes shady practices. I am currently receiving requests for payment for an appointment I never made and did not attend. They never answer the phone and the therapist Brittany Nettingham seems to be a ghost! I can’t contact her either. If I could rate them 0 stars I would. They should be ashamed preying on such a vulnerable population.