Nancy B.
This place would get a zero for poor…
This place would get a zero for poor service. They do not want to talk to customers unless you are a new patient. The voice recording states press #3 for billing yet when you do it doesn't go there. I called acting like I am a new patient to talk to someone. She transferred me but again no one is answering the phone. I emailed them, no response. The automated system says they value your time. I have been on hold now for over 30 minutes but if you are a new patient it only takes a minute. That right says it all. Stay away and make sure you write a review on google as well!!
Response from LifeStance HealthJun 17, 2024
Nancy, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We can assure you that this is not the level of service we would wish for our patients. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.