LifeStance HealthReviews of lifestance.com

I have spent countless hours attempting to contact the billing department. I have no co-pay for mental healthcare, but LifeStance has charged me three times, automatically deducting what they claim as a co-pay from my FSA. I have attempted to go into the patient portal to remove my FSA card, but they have made that impossible. I was so confident that I did not have a co-pay that I contacted my health insurance company, who confirmed. LifeStance is in-network for me, meaning they agree to accept the payment they receive from my health insurance without a co-pay. Did everyone in the billing department quit?

Love the therapists....hate the billing issues. constantly being billed and no clue which doc or service is being billed for and then all of a sudden I have a missed appointment fee of $100! the therapist said she would waive it, someone from Lifestance said they noticed the mistake and would waive the fee and then they auto charged anyway...now it is being sent back to billing... nobody answers and replies to emails take weeks and typically do not completely address the question. my accounts are messed up and spread over 3 different email addresses and nobody know how to fix it... and yet they survive as a business running like this.

My therapist with Life stance is wonderful! She gets 5 stars, definitely. However, the office support is the absolute WORST that I've ever encountered. MUCH worse than trying to get through to the IRS or some other agency. I've spent hours on hold trying to get through to them. It first started when they placed me with an out of network therapist. They kept sending me bills and taking additional $$ out of my checking account. I spent hours trying to get through to their billing department without any luck. My therapist finally found out that I was being charged extra as she was out of network for my insurance. My therapist is awesome, so I decided to absorb the extra cost. Then, I found out on Wednesday that I would have to work on Friday, so I immediately tried to call that morning to provide 48 hours notice to cancel my appointment. I was on hold for HOURS and still didn't get through. I finally sent my therapist an email advising that I couldn't make my appointment. I tried to call their office again on Thursday morning and was still on hold for over an hour. I finally got the option to leave a voice mail and right at the end of the message someone picked up the phone. I explained the situation and she informed me that I would be charged a $75 fee for "late canceling" which is basically less than 48 hours before your appointment. I told her that I tried to call them on Wednesday, but couldn't get through and was on hold for HOURS. She didn't care. I was nearly in tears by the end of the call. I sent my therapist another email advising that she's wonderful, but I don't think I can continue dealing with her office. The amount of frustration and stress that I experience whenever I have to deal with them more than negates any positive effects that I get from my therapy appointments.

Manni Thomas was a very good therapist. He was professional and caring. Good session. I would recommend him. .

This practice is bias & racist. They're unprofessional.

What went wrong was that I did everything I was supposed to do I tried everything I could and when I would tell her her medication Deborah McKee when I would tell her the medication is garbage she was ready to just discharge me from medication even though I said I was suicidal she because I wouldn't cuz I was taking her medicine she needs to be fired immediately she's going to kill somebody time has passed her by she does not belong as anybody to give anybody experience they're advice.... You tell somebody your suicidal and all her crap and she doesn't do anything drugs don't work and she's like okay well I'll just just charge you from the program and you can go score some smack and jump off a building or shoot yourself in head that's okay with Deborah. If you're suicidal she'll just discharge you and hope you kill yourself. My only regret is that the mob isn't still around so good people could have something done about this because she needs to be fired immediately she is too old to understand the world. I would rather actually talk to somebody at the top or you know maybe even the police because I believe she tried to kill me... I've already retained a returning attorney like something has to be done with this I have to do this so I can save someone else's life these people are dumber than the people I know and I went to public schools

Billing department is terrible! You can never get in touch with anyone. I've spent HOURS on hold without getting through. They don't respond to emails either. And what billing department closes at 3:00 pm every day? Lifestance claims they have not received payment from my insurance company for visits dating as far back as Jan 2023 when in fact my insurance company has sent them twice! It's ridiculous and UNACCEPTABLE!!!

I first reached out to LifeStance in the winter when I felt ready after transitioning from my former therapist at a different organization. The wait was 2-3 weeks and then I was seen by the therapist of my choice (I did my research before reaching out to them). I’ve now been seeing her for almost 6 months. My therapist, ML, has been doing an amazing job! She listens and provides me with multimodal supports and resources. She is clear with her suggestions and helps me recognize different perspectives. She is also very consistent and has never moved or missed a session. Overall, LifeStance has been a great organization to partner with. Their staff is always so nice and respectful. No complaints !