LifeStance HealthReviews of lifestance.com

They charge $350 for therapy appointments. My therapist was almost as bad as medcaid therapists. I feel like they were like let’s charge the absolute most we can to insurances while doing the absolute bare minimum. I wish someone was in the therapy sessions with me because girl. I could have gotten that information from google in 5 seconds. Literally what was all that, i could have given a friend $20 to let me talk to them for 50 mins and it would have been more helpful. Feel scammed

Was getting treated for ADHD and had a good experience with my pscyhiatrist, but accidentally forgot about my last appointment. I was told that I could not join my 3:00pm Telehealth appointment at 3:17pm, which is completely understandable. Later, I was charged a $150 non-refundable late fee. They did not even mention that I would be charged this when I was on a call with them. Would not recommend using LifeStance Health at all, this company is a scam.

DO NOT RECOMMEND. Will not use their service ever again! I needed an online consult with telehealth, and what I got was the runaround. I had to go through 3 different doctors to find anyone qualified to assist- they kept canceling and sending me elsewhere. Then I got to the doctor and didn't receive my records or any documentation. The doctor was rude and not at all helpful. They immediately charged me $495, though. That was completely on time. So now to get my records, I can't even get it through the online portal and got to sit on hold for 30 minutes listening to elevator music before I could even talk to the office. I wouldn't give this service a 1 star if that was possible.

I first had a nurse practioner as my provider and had a great experience.  She gave me the feeling that she cared about me personally and gave me confidence that she was focused on helping me be better.  But, she left Lifestance. My next provider was doctor who treated me at each visit as if it was the first time we had met.  No personality, no connection.  After our last meeting, he prescribed an increased dose of a medicine.  A few days later, I went to get the prescription filled and the pharmacist had no order for one.  After several days of trying to get this remedied by contacting the doctor, they said they would call in the prescription.  After taking the medicine for several days, I noticed that it was the old prescription, not the one for the increased dosage.  I decided, for the first time in my life, to change doctors for a reason other than location. Next was another doctor.  I shared my previous experience with the previous doctor with her so she would know why I had changed.  She blandly listened and robotically had the consultation.  She ordered a blood test for me.  When I went to get the blood test done, they had no order for one from her.  Not again!  She then called in the request.  At our next meeting, knowing my previous experience, she did not even acknowledge that she had done the same thing.  After our meeting, she prescribed a new medication.  When I went to pick it up, there had been no prescription called in.  No personality, no connection, and no demonstration by her actions that I was of any importance to her. Is this what someone should expect from Lifestance providers?

They definitely want a credit card to confirm appointments but don't have an option to provide one for your profile online. They called to get a credit card number, but I missed the calls (2 calls in a row while I was working-healthcare) and they canceled my appointment.

I reached out to Life Stance health to schedule therapy during a low point in life. During the time of booking, it was discussed with the scheduler that I have a high deductible, and I requested to know the pricing I have a session prior to insurance. They would not even give me a ballpark estimate. I asked for the pricing a couple of times, and was told it was around market rate. Since I really was not doing well and was having a lot of issues at the time and it took a lot of effort just to make myself call someone for help, I went ahead with the appointments. I had a handful of lackluster appointments in which the therapist assigned to me wasn't really helpful, didn't seem to retain information from our previous discussions, and seem to make light of the discussion. I did not feel that it was effective at all so I canceled the appointments. They ended up billing hundreds of dollars per session! They were only charging the copay at first despite being aware of the high deductible, so the actual total amount did not come through collectively for a couple of months.. I truly hate this company and where mental healthcare is in the US. It feels like they take advantage of people who are already not functioning fully on a daily basis. They are not honest about billing, they will not answer the phone about billing, they keep pretending to answer on their social media and then refusing to actually contact you. They no longer answer on their patient portal about correcting or explaining billing. I do not recommend this company at all, both for the quality of their treatment, and the horrendous billing policies.

I've been seeing a therapist with LifeStance for about two years now. They've helped me with trauma and abuse recovery, work/life balance, ADHD, anxiety, depression, suicidal ideation, and I am so grateful to have had someone that cares about me and is willing and able to give me the tools to live a successful and fulfilling life.

I scheduled my first session about a month in advance. After waiting 15 minutes for the session to start, the therapist sent me a chat explaining that my session had been canceled because she didn't treat my condition. No one called me. No one emailed me. I've been on hold with them for 20 minutes to get the issue resolved. I'll seek help somewhere else.