Rebekah W.
Billing team is extremely unprofessional
I think the therapists should work elsewhere. Most of them are great and do not relate to why my rating is so low. Their billing team is horrible. I was charged over 700 dollars in past due charges. Which I understood were from past visits. On my account it said no balance due. Then before my next visit I had to pay 800 dollars as well. I tried calling, the man I spoke to could not comprehend what I was asking about. He only was repeating about saying I had to pay past balances (which I had already did). I went through each date I was charged for with the 700 dollar bill as he was talking about it being from before a certain time (which was on the statement that I had first paid). I was told that he would send me an itemized statement for the 800 dollar bill. I still looked for an explanation because there was no reason for me to be charged twice. He then hung up on me. I have not heard back from them at all. I’m disappointed with the lack of competency from the billing team at Lifestance.
Response from LifeStance HealthAug 12, 2025
Rebekah, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We can assure you that this is not the level of service we would wish for our patients. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.