LifeStance HealthReviews of lifestance.com

Excellent from start to finish. Therapist is right on point and helping us cope with our loss. Thank you!!

Barb has been very helpful, very compassionate. She is patient and great as EMDR therapist.

Love my therapist. Hate accounting and that I am not able to contact the ‘refund’ team as they don’t use phones!!! They keep using the wrong code and charging me incorrectly. It’s been 3 months that I’m trying to get my money back. This is terrible, terrible, terrible and causing me a lot of stress and wasted time on the phone.

My sessions that did happen were fine but after the first therapist cancelled 3 out of 5 appointments with very little notice. One was cancelled as I Iogged into the online session. I saw a second therapist, her first name is Susan, and those sessions were fine. I had seemed to work through my issues before working with her so there was no need to do any more with her.

It took two months to get into see someone. I had two sessions and then a life-changing experience happened to me where I needed my therapist. She canceled the session two weeks later when My next session was to happen 30 minutes before the session, my therapist canceled again. When I reached out to Lifestance the person on the phone said someone would get back to right away That never happened. The next day I called to cancelled l all rest of my sessions, I was never asked why or anything. This is mental health people you need to be more attentive

I was matched with an outstanding therapist and accommodated my transportation restrictions through zoom/telehealth. My experience has been very helpful to my growth and circumstances. The receptionists are always very helpful as well. Highly recommend.

My therapist Maria is wonderful, she’s been a godsend for me. She’s very educated and a great listener. She clearly understands my situation. Through conversation she provides me with knowledge, support and reinforcement She has also provided me with resources to use in my own time that will help to learn and grow. I love that I can do my appointments virtually in the comfort of my own home. I highly recommend Maria !! 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

My therapist is excellent and the process of finding a match was easy; the staff were lovely and helpful in setting things up. I was referred through work, so I knew my insurance would cover the services. I do recommend LifeStance with one caveat. After 5 weeks of sessions, something went awry with the billing. I was being charged 4x my copay to register for each appointment, and there was no way to correct this. Then I was charged full price for an appointment on my card. I spent 2hrs on hold with the billing dept to try to fix the issue to no avail. When I told my therapist, he had LifeStance send me a customer satisfaction survey, where I left my grievance. The entire issue was fixed the next week. Unfortunately, after a month break in my therapy sessions, the same copay billing issue occurred again when my sessions resumed. I saved myself the bother of calling the billing department and just asked my therapist for another survey, and the issue was promptly corrected.