LifeStance HealthReviews of lifestance.com

Zero flexibility and super rude front-office team. Charged $150 for trying to move a Monday appointment (on Friday). Tried since Friday to move an appointment with zero service / ever-changing contact numbers, making it impossible to get hold of a human being via the platform. I eventually left a text message via their platform and called again Monday AM - but the team made no allowances and charged me the maximum penalty (same as no-show), despite the fact that this was the first time I'd had to move an appointment and the lack of platform functionality. Really poor experience - my rec: go find somewhere with more personal attention and care.

My therapist is easy to talk to and explains any questions I have. Location is very close for me which I really like. I have no problems with the care I am getting.

Clinic does not care about you. I was previously seeing a psychiatrist through them and they left the practice. They called to make me another appointment and matched me with someone who is not in my insurance. Now I owe far more than I can afford to pay. They do not care about this, despite the fact that the intake team did not do their job. Do not recommend going here.

This company keeps trying to bill me $5/month for some subscription taht I NEVER signed up for. I called their support (which, of course is off shore), reemed the guy who admitted to the mistake and backed out the bill, only for it to be reinstated the next month! AVOID AT ALL COSTS.

Absolutely horrible the worst experience I've ever had with health care provider nurse practitioners who think they are real doctors only showing up when they want can't ever get them on the phone also the medical staff like to make up stories.

I scheduled a first-time video consult with LifeStance and tried to cancel the day before (a Sunday). Their system blocks cancellations within 48 business hours, and of course — their office was closed. I emailed to cancel before the appointment time and even logged in briefly to the virtual waiting room just to cover myself. No provider ever connected with me. I never submitted a credit card or signed a financial agreement, yet they still added a $50 “no-show” charge to my account. Zero communication. No response to my messages. They literally listed “card on file” when there was none. This company is shady. They make it nearly impossible to cancel, then try to trap you into paying fees for services that were never delivered. Based on other reviews, this is a pattern, not a fluke. LifeStance feels more like a billing machine than a mental health provider. Do yourself a favor and find an independent therapist who actually cares and won’t exploit you through a broken, corporate system.

I have been blessed with good experiences with everyone I have dealt with over the past several years. I am starting with a new therapist next week to help me work thru the grief of losing my husband earlier this year; and after a one hour phone interview with her, I feel we are going to be a good fit in person.

David at Lifestance was wonderful. I am so glad I found him!!! 20 stars. Highly recommended!