Liberty HealthShareReviews of libertyhealthshare.org

Response from Liberty HealthShareNov 1, 2022

Hello Marqui, Thank you for bringing this to our attention. Unfortunately, as this expense was in 2021, it is considered part of our pre-2022 backlog. Your expense is eligible for sharing and we have full intention of doing so. We cannot, however, promise a timeframe for sharing it. We are being transparent about the backlog and our strategic plans to reduce it over time. We are working continuously to resolve the issue quickly and carefully to continue to bear one another's financial burdens.

Response from Liberty HealthShareOct 26, 2022

TJ, Thank you for sharing your feedback. I’d like to offer a bit of clarity regarding your concerns. Liberty HealthShare does require an itemized bill to be able to process an expense properly. An itemized bill must include: the provider and patient’s names, date of service, diagnosis and procedure codes, the amount billed, any discounts given at time of service and any amounts paid by any parties other than Liberty HealthShare. Regarding timely filing, our members do have 180 days from the original date of service to submit all required documentation. If there is an issue with any of your expenses, I encourage you to contact our Member Resolution Department so we may assist with finding a resolution.

Response from Liberty HealthShareOct 18, 2022

Hi Felecia, thank you for sharing your experience. We are happy to have you as part of our health cost sharing community and glad that we could meet your expectations. Please feel free to reach out with any questions in the future.

Response from Liberty HealthShareOct 18, 2022

Hi Sarah, We’re glad to hear that we could assist in making the submission process a bit simpler for you. We pride ourselves on providing excellent customer service to all our members. Don’t hesitate to reach out to us if we can be of any further assistance in the future.

Response from Liberty HealthShareSep 23, 2022

Christen, Thank you for taking the time to leave a review. We appreciate all feedback as it helps us to better our health sharing ministry for our members. If you would like to discuss any billing issues in further detail, please contact our Member Resolution department.

Response from Liberty HealthShareSep 23, 2022

Hi Don, Thanks for sharing your experience. We are being transparent with our members about our plans moving forward and the progress we are making on addressing the backlog of expenses. All sharing is solely reliant upon our SharePower each month and the amount of SharePower fluctuates over time as members start and end their memberships. Regardless, as a sharing ministry, we are always constrained by finite resources no matter how many members we may have. As a healthsharing ministry, Liberty HealthShare facilitates the sharing between members and each member is considered a self-pay patient. As we are not insurance, we cannot guarantee any timeframes for sharing. Regarding contribution increases, in the last seven years Liberty Healthshare has only increased our member’s monthly contribution twice. The primary reason for the increases was significant medical cost inflation. If we can be of help or explain things in more depth, please do not hesitate to reach out.

Response from Liberty HealthShareSep 29, 2022

Thank you for your feedback, Ray. The changes we made in our Sharing Programs were designed to better align them with increased medical costs and member usage as well as to help us reduce the backlog of medical expenses. Our members are advised to be seen as self-pay as we are not a health insurance. We are a non-profit health-sharing ministry in which, we do not ‘pay’ bills. We solely rely on monthly contributions to facilitate the mutual sharing amongst members. If you would like to speak with us about your membership, please reach out to our Member Resolution Department.

Response from Liberty HealthShareSep 29, 2022

Veronica, your feedback is very important to us. As a healthshare, when you joined our sharing community, we explained that members share one another’s medical expenses, and Liberty HealthShare serves only to facilitate the mutual sharing. Our members are self-pay patient who are always liable for their own medical expenses. If you would like to speak with our Member Resolution Department directly, we will be happy to assist you.