LensCraftersReviews of lenscrafters.com

I had given prescription glasses for making on Jan 23, 2023. I was told that I will get them in 2 weeks. My old glasses broke and so I have been using an old pair through which I can barely see. So I told them that it is urgent, and was given assurance that I will receive them either early or worst case by 2 weeks. Well it has been more than 2 weeks and now I am getting a date of Feb 13. Everytime I call they give a different excuse and tell me that they will call back, which never happens. I am never going back to them. I had given another pair for making online from clearly and I got it delivered in a week. So next time I am getting all my glasses online.

Had issues, Manger reached out and provided an agreeable solution to the issue.

I am writing to inform you that I was at the LensCrafters store at 925 North University Dr. in Coral Springs FL 33071. I met the assistant manager in that store named Ahmad Hawashin. He was kind enough to replace my eyes nose pads and tighten my eye glass frames. He was very kind and considerate with a good sense of humor. Even though the store was very busy, he made time to help me. I just want to say how valuable of an employee you have at Lens Crafters. thank you, Tom Grey

LensCrafters in Merrick Park So I received my eyeglasses about 2 weeks ago don’t remember exact date. First when I received the eyeglasses 4 weeks ago they had ordered incorrect pair the wrong color was ordered. I ordered a pair of Tiffany eyeglasses in blue-they sent me a pair in clear. So guess what, I had to wait another 2 weeks for my eyeglasses the mistake was theirs. At least they should have offered me a $50 credit to use next time. Then I went in today because my eyeglasses were crooked. I waited for Regina (who seems to be the only qualified person here to fix glasses) for about 20 minutes to fix my glasses. I did not mind to wait for her, however the other lady who works there (blond not sure if she is the manager) told Regina that there was another customer waiting for her (this customer had just arrived). This to me does not seem to be good customer service. You are rushing Regina who is busy assisting me (a customer who paid good money for her glasses ) to help another customer while I did wait 20 minutes to have Regina assist me. Needless to say that upset me. It’s a shame because beginning g of last year I went to this same location for a pair of Prada’s and I encountered no issues. Aldo the air conditioning in this store has been broken for like 3 weeks now. It’s awful to shop in there in the Miami heat and humidity Please guys step up to the plate

I used to go to LensCrafters level two and I stopped because they coated my lens with out my approval. I’ve came back after 5-6 years later ( in January 23) to order new glasses. I was promised that in two weeks maximum I will get my glasses back. Calling a week later to check on my glasses, I was told that the lenses production is delayed so basically no chances for me getting my glasses back on time. I am very disappointed for trying this glasses company again when they cannot be responsible for the commitment they made.

I ordered my glasses at the end of December and was told that they would be back in 2-3 weeks. It is now the end of January and I have not received my glasses but have been given several different delivery dates. When I called the store and spoke with a manager about a refund, she was laughing the entire time. I guess it's funny to do people any kind of way.

Don’t trust on the date they commit they will have your glasses ready

I went into LensCrafters today in Savannah, Georgia, to repair my glasses. Melissa helped me and fixed my glasses within ten minutes! She was knowledgeable and helpful. While I was there, I tried on some glasses. I will definitely go back and I get a new pair of glasses soon.