LensCraftersReviews of lenscrafters.com

They don't have much of a selection. The woman who was picking out frames for me to try on. She would take my picture & NEVER ASKED! I DON'T BELIEVE IN GETTING MY PICTURE TAKEN! SHE NEVER ASKED!

LaToya in Pasadena, MD provided OUTSTANDING support and guidance. She went above and beyond to ensure I understood the entire LensCrafters process. Very thorough and supportive of my eyewear needs. I hope LaToya is recognized for her efforts by her leadership. I HIGHLY recommend anyone that is need of eyeglasses give LensCrafters an opportunity. EXCEPTIONAL CUSTOMER SERVICE!! THANK YOU, LaToya!!!

Awful!!! It's been a month and still haven't received my glasses. I originally received my glasses and the order was totally incorrect. It did not have the features that I ordered - make sure to get a screenshot of your order confirmation because there's no way that you can check your order afterwards! Customer service claimed there was nothing that they could do until I returned the glasses. Now - they're saying that I need to choose a new frame that's the same price or cheaper because it's out of stock or get a refund despite the fact it'd be wasting my vision benefits if I returned the glasses. They didn't even offer to use the frame that I have or for me to pay the difference in price.

LensCrafters in Austin Street, Queens, NY. is worst LensCrafters in US. It’s also worst vision center I’ve ever visited in United States. I took two pair of Prada Eye Glases under warranty and request they replace the nose grips. I was informed no one was available to assist me at that time. I was advised to leave my glasses and I would receive a call. I waited one hour and returned to find my glasses laying on counter untouched. I have never had this type of trouble at any vision center In United States. The reason I use LensCrafters was because I walked into LensCrafters in Hawaii and they fixed my glasses in ten minutes so LensCrafters has become my vision center since. This place on Austin Street in Queens in the worst place in United States.

I ordered mine 12/23/22 and just got them 1/18/23 and only after calling and calling. I asked for a cleaning cloth and was told that is what the bag is for. It does not work well. They did not offer me a cloth or cleaning kit, just kept asking me to buy the protection plan. My wife and I purchased glasses at Kaiser, Costco and Lenscrafters. We paid far more at Lenscrafters than either of the other 2 and received better service at both of the others. Will definitely never go back.

They lie about when you should get your glasses.... Don't waste no time getting your money or insurance but can't honor they own policy... Will not be using them again because they are not professional...

I placed an order for my prescription glasses since December the 14th, 2022. Today is January the 16th, 2023, I have not even got a phone call from any representative to let me know what’s going on, let alone the glasses. I myself called a few times to hear excuses like it’s the holidays, inspection issue, or manufacturing material issue. This was my first time shopping with this scammer business and it will be my LAST TIME.

Get your glasses anywhere else but LensCrafters ay the Northshore Mall in Peabody, MA. I went to LensCrafters on the advice of my Vision insurance provider. I ordered two pair of glasses on December 9, 2022. it's now January 14th, 2023 and I not only don't have my glasses yet, but they still can't tell me when I can expect them. I have spoken with local managers and a regional manager. They were very pleasant but ZERO help. I'm 67 years old. I need these glasses as my prescription has recently changed and my eyesight is poor. Never never again will I go to LensCrafters and I have instructed my Vision Insurance provider not to recommend them to anyone else.