LensCraftersReviews of lenscrafters.com

Just left the International Plaza Tampa location. I had lost a nose piece from my glasses and they replaced both of them very quickly with no charge. Now that is customer service!

I ordered sunglasses and they came quickly and in good condition!

I'm still in shock at how bad this experience was. I only decided to come here because my usual eye place still won't buy a glaucoma machine. They dilate my eyes every time and I just didn't want to do it again. Came here for the first time, got an exam, and they told me I need progressives. Never worn them before. My order came in and I couldn't wear them. I'm in front of huge monitors all day and this was not going to work. Went back and got reading glasses and driving glasses. Both cost me over $1,000. (why?) The prescription was wrong and my right eye was terribly blurry. They told me my driving glasses are fine. Rep said. "I've been doing this over 30 years, I know what I am talking about." Well, I've had my eyes more than 50 years and I can tell you, my right eye is still blurry when I wear them. I finally go back for a third time and pick up my new reading glass prescription. My right eye is still blurry just like my driving glasses. I have to close my one eye to drive. I specifically said to the guy, my driving glasses are still blurry. No response. I said, I guess I'm stuck with them, right? No response. He just wanted to get rid of me. I'm still in shock how this is normal customer service. I'm out an insurance visit, have two pairs of glasses that are blurry and out $1,000. Be very careful going here. I want my money back so I can go to a real eyeglass place.

At first eyes needed to acclimate and adjust. I would like to thank the staff for giving me the gift of eye sight. My glasses are wonderful.

They don’t know how to used care credit, i tell them that I will use care credit for promotional but the manager Tamara was not able to do it under promotional purchase so she refund then we waited for 3 days and hold my husband glasses then I told them to call the care credit on how to do the promotional purchase but she refused to do that and punched my care credit again but not under promotional purchase again, they don’t know and they don’t care at all and now they call us because my husband glasses has a scratch so they waiting for a new one, we need to wait for another week

I have purchased 4 sets of lens at LensCrafters and none of them have held up. I selected the most expensive progressive, non scratch, gray tint transitional lens $500+. Every pair is scratched and the tent is orange (like blue blockers). I have several other pairs of glasses "from other providers" that are more than 5 years old with no issues. The BBB should step in to stop this ripoff of consumers.

I ordered a new of glasses online and they filled the prescription wrong. I asked for a exchange or refund. they won’t help me because I'm passed my 30 day return. The glasses are progressives. I thought I was just having a hard time getting used to them. I went for a re-examination with my eye doctor and she told me the glasses are the wrong prescription.. After writing this review I received a email from the customer service rep from LensCrafters that originally told me sorry your passed the 30 day return. They are going to provide me with a new replacement set of glasses. Thanks you

The online experience was easy to use. I’m someone who gets so nervous around people so being able to look at things online and easily order the product that I got and received it in a timely manner.