LensCraftersReviews of lenscrafters.com

On June 25,2026, I received an email informing me that my sunglasses were ready for pickup. Shortly after receiving the email, I also received a phone call informing me that the prescription sunglasses were ready for pickup. During that call, I was offered a $50.00 refund to compensate for the three unnecessary trips I had made because of repeated errors with my orders. I declined the offer because I did not feeling fairly compensated me for the time, inconvenience, fuel and mileage I had already incurred. With gasoline currently costing approximately $1.65 per litter, and after making multiple trips to this location, a $50.00 refund did not adequately reflect the actual costs and inconvenience I experienced. Yesterday, June 26 I made my 4th trip to the optical shop 0913 111th St & 51Avenue Edmonton AB to pick up my sunglasses. I was assisted by the store manager Jaz. Initially, when I tried on the sunglasses in the store, they seemed fine. I thanked the staff and left. However, after wearing them for approximately 5-10 minutes while walking through the mall, I began feeling pressure in my right eye and felt nauseated. I sat down on a bench, took out my receipt, and attempted to read it. The text appeared doubled and blurred, and no matter how I tried to refocus, my vision did not improved. It immediately felt like I was wearing my old prescription from over two years ago instead of my new one. I returned to the store and was assessed by the store optician, Karla. She explained several technical aspects and attempted to adjust the height of the lenses, but the clarity and sharpness of my prescription sunglasses to my clear prescription glasses, and the difference was obvious. My eyes clearly indicated that something was wrong with the lenses, regardless of the adjustments that were made. After measuring my vision, Karla concluded that the sunglasses would need to be sent back to the laboratory for further correction. At this point, I am very concerned by the number of errors that have occurred with my order. Between the inaccurate pickup notifications, multiple unnecessary trips to the store, and now receiving prescription sunglasses that appear to have the wrong prescription, I have lost confidence in the quality control and service at this location. I expect this issue to be resolved promptly and accurately, and I would appreciate an explanation of how so many errors occurred with a single order.

Unethical Lens Lenscrafters plus program switch and bait program, advertise deal and then get to sign up a 2 year payment program after telling promotions only to find out the store promos do NOT apply and it was 400.00$ more and you are supposed to return those glasses to start a new contact later. Also, could not add a pair when stopping back, had to refund contact, start a new contract, leave 1000$ hold on credit card.

I have had my yearly eye exams done at LensCrafters for many years and was always satisfied, but I no longer recommend them after a certain age. I am 69 years old, and they always checked my eye pressure for glaucoma and it seemed fine (ah good, peace of mind -- wrong!!) I also have a cyst in the corner of my right eye which I noticed was bigger than the last exam but nothing was said. Because of concerns with the cyst, I went to an ophthalmologist (LensCrafters only has optometrists). He did a routine glaucoma test since I was a new patient and then further testing a few days later; it turns out I have moderate glaucoma in both eyes (even though the pressure is good). This is unusual, but not unheard of. I am now on treatment so the glaucoma doesn't get worse and am glad it was caught in time. My advice: If you're over 50, do NOT trust your yearly exams to an optometrist, but go to an ophthalmologist.

Lenses were made wrong 4 times. Store employees were not the problem, the lab they send away to was. Incompetent lens makers (obviously) and low quality materials. I will NEVER use this company again. I finally gave up and went to the place that made my other pair of glasses right the first time. Same prescription.

On 6/6/2026 I received an eye exam & picked out glasses to purchase. I paid $467.10 by Visa card. On 6/14 I went to pick up glasses. I discovered the wrong glasses had been ordered & I showed the lady the correct glasses I originally picked out. I picked out model TF2270B $398 & model TF2254BU $453 were the glasses I received. I was told there was no price difference. After calling serval times & going back in forth with Meia on 6/20 she finally looked into the situation & stated I should receive a refund but she will need to check with head quarters.

Poor patient care. Poor office management. False information. (Oakridge Mall on Blossom Hill Rd. in San Jose, CA) I had a confirmed appointment with Dr. Brittany Huynh that was verified through the office website, email confirmation, and text message reminders. However, when I arrived, I was informed by the office manager that my appointment had been canceled because their only method of confirmation is by phone. The confirmations by website, email, and text message should have been disregarded. I found this policy frustrating, illogical, and disappointing. If an appointment is already confirmed through multiple official channels, patients should not risk having their appointment canceled simply because they did not complete an additional phone confirmation. This resulted in a wasted trip and unnecessary inconvenience. I believe the office should clearly communicate this unusual requirement in advance. I mention Brittany Huynh because as a doctor of optometry, she should advocate for patient care over shady business strategies.

Hablan español, atención inmediata, todo el personal muy amable.

I was very pleased with my service. Store manager Martin, Ms. Solo, and Ms. Bates were very courteous, professional, and knowledgeable. The store has a positive atmosphere.