LensCrafters Reviews | Read Customer Reviews of lenscrafters.com

LensCrafters Reviews | Read Customer Reviews of lenscrafters.com

LensCrafters reviews

962 approved reviews, newest moderated first

Carol W.
Aug 8, 2026
I give them 0 stars
I give them 0 stars. They have poor billing practices. They refused to bill to 2 different insurance policies. Their prices are over priced. Can get the same glasses for less elsewhere. Don't bother with the link provided for me to respond to. It gets you no where.
Response from LensCraftersAug 11, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https:https://luxotticacustomercare.com/lenscrafters/careform
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Brian A.
Aug 5, 2026
I bought defective prescription sunglasses
I bought prescription sunglasses. After 60 days the lens started peeling. There's no manufacturer warranty as they don't warranty prescription lenses. Never buy from them
Response from LensCraftersAug 11, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https:https://luxotticacustomercare.com/lenscrafters/careform
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Terry L. B.
Aug 4, 2026
I want to share information with…
I want to share information with potential customers for lenscrafters. Whatever you do, do not buy any glasses from this company. They are the worst they used to have a pretty good name, but now it's no good. Your glasses will never be right. That's why they're offering 40% off. And, if you're not satisfied in 90 days, bring them back and we'll redo them. That in it self is a problem that means something is wrong, I have been waiting almost a month for my glasses. They told me they came in, but there was a mistake on them they had to go back. Don't say no one told me. You've been warned. Prosper, Tx.
Response from LensCraftersAug 11, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https:https://luxotticacustomercare.com/lenscrafters/careform
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kyle P.
Aug 2, 2026
Low quality designer glasses
Their "designer" glasses are incredibly low quality especially given the high price tag. Would not recommend.
Response from LensCraftersAug 4, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https:https://luxotticacustomercare.com/lenscrafters/careform
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E. RAY C.
Jul 23, 2026
Sarai Cisneros at North Star…
Sarai Cisneros at North Star LensCrafters assisted me. Her positive attitude was more than i find in other stores. She is pleasant, knowledgeable and willing to do whatever is required to assure clients this the place to obtain glasses.
Response from LensCraftersJul 28, 2026
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
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Paula F.
Jul 23, 2026
Ricardo at Lenscrafters in Surprise was…
Ricardo at Lenscrafters in Surprise was terrific/immediately greeting customers as soon as entering store even when busy. He explained quickly the process for picking frames and then let the customer pick out frames and then immediately helped customer adjust the frames and pick out the options wanted such as progressives and transitions. I would recommend Lenscrsfters to anyone wanting to buy new glasses.
Response from LensCraftersJul 28, 2026
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
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Cheryl W.
Jul 21, 2026
Had a very nice experience with Marz at…
Had a very nice experience with Marz at LensCrafters he was attentive to my needs and made the whole process an enjoyable time !! Well done LensCrafters.
Response from LensCraftersJul 22, 2026
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
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Leo A.
Jul 19, 2026
Gary at the LensCrafters in Scarsdale…
Gary at the LensCrafters in Scarsdale was very arrogant instead of aiding us in putting stellest lense in a frame he said we couldn’t put the lense. We bought the frame at lense crafters and we couldn’t put the lense. We tried at another store and it worked and I have the glasses now. Gary is a liar don’t listen to him.
Response from LensCraftersJul 22, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https:https://luxotticacustomercare.com/lenscrafters/careform
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