LensCraftersReviews of lenscrafters.com

I ordered my glasses online which I was really nervous to do but I just wanted a new lightweight pair. My old ones were from a discount budget type glasses store and I will never go back. I wasn't given the option to get lightweight lenses at all and my old pair was pinching my nose and left red sore spots on my nose. Well I ordered my new from lenscrafters and they gave me the option for the ultralightweight. I love my new glasses and they are so much more comfortable!

The customer service was excellent. The online agent help me out with my order. The delivery was on time and well-communicated. I was able to track my package. Also, I went to the store the employees were so nice and I was acknowledged.

Friendly staff, they made experience easy and transparent

Very fast expedited delivery of eyes, ears, and nose hinged protective facial wear with tinted lenses receipted and additionally insured.

Customer service was really good but product was awful. I loved the glasses that I chose but the lenses were not placed in the glasses correctly. When I put them on my face they were crooked. Really crooked. Not even touching one side of my nose. One of the lenses wasn’t placed in the glasses correctly. It was halfway in there. I returned.

Lenscrafter.com is a scam, they sell you defective products and then offers no compensation or fix. the lenses on my 6 months old RayBan frames just popped out and when I took them to the store, they told me that those lenses do not fit the frames that whoever put it together made a mistake and they were bound to fall out eventually. Unfortunately for me that happened past the warranty period and LensCrafters.com would not own up to their craftsmanship defect.

I have been a loyal customer for quite some time now, but I think I will be looking some where else, it is ridiculous that now, even tho you advertise 1 hour service it takes 2 weeks or more to get a regular, nothing special, pair of glasses!

The sunglasses are excellent. The order came very fast. The price was great.