LensCraftersReviews of lenscrafters.com

Delamination of both lenses within 6 months of purchase. I had paid for the 1 year insurance so was given a new set of lenses. They delaminated also but this time within 2 months. The store where I purchased them offered a credit towards a new pair. No way, I will never buy from LensCrafters again. The company would not do anything. Now Lenscrafters sent the apology and a link to the company site--- been there done that. They stated"Contact the store where purchased." Read the above statement Lenscrafters! THE PURCHASING STORE OFFERED A CREDIT ON ANOTHER PAIR. NO WAY, TWO SETS OF DELAMINATING LENSES IS WAY TOO MANY FOR ME!

Thanks for outstanding job..I see things I hadn't seen in a long time.Its wonderful..

The disjointed relationship between online and in-store caused me to walk out of the store yesterday. I used the online service to schedule and appointment and used the AR system to pick a frame that I liked for style and price - advertised at 50% off. The store didn’t have the frames. They also informed me that the 50% off is only ONLINE which is not disclosed online. Deceptive marketing. Couple that with the in-store staff simply shrugging their shoulders when addressed there is no way I will ever use them again. Bye Lenscrafters after many years of supporting your business I prefer the former version of the company.

Extremely poor customer service at LensCrafters in Warwick Mall, RI. They kept staring customers even though we asked for the service. It appears they don’t care we are there or not. Very rude! We walked out and found a place where someone appreciated our business. Quality is ok.

DO NOT purchase on lenscrafter.com! There is no customer service on the website at all. It is terrible! Response to LensCrafters’s reply: I tried all of contacting methods but still cannot get my duplicate order cancelled. Your online customer service agent didn't give a s**t about my concerns.

600 for 2 pairs of transitionals less than a year later cant see out of due to scratches. Never given scratch resistance option. ocean state job lot 3.0 glasses have no scratches after a year Lens crafters total rip off!!!!

I've been coming to Lenscrafters for many years, probably the late 80s. I've purchsed dozens of glasses, sunglasses, contacts and eye exams over the years. Usually it is pretty predictable and hassle free. But, it keeps getting worse. In the 80s and 90s, you could go in and they'd have your glasses ready for you in an hour (remember that?). But they pulled their labs out of the stores so now it takes a week or more to get new lenses, but that's OK, times have changed. But if you don't also order new frames, here's the experience. You take off work and come in for an eye exam. Then you order your new lenses. In about a week, you have to make an appoinment to come back and drop off your glasses and leave them with them. If you are lucky, they will have someone staffed to actually fit your leneses into the glasses (this used to be done when you walked in in the past, but not any more). So, you leave the glasses with them and then somehow either have the luxury of waiting around the mall for a few hours, or finding someone to drive you back to work, schedule to take off another day (or few hours) and schedule another visit to come back, hoping when you do the glasses will fit and you won't need to leave everything again. For the first time since the 80s, I'm now asking myself why go to Lenscrafters? There is more selection online, there is more convenience online, and you can get a quicker exam for less at Costco. Not to mention all of these alternatives are less expensive than Lenscrafters (way more expensive when you include gas, time off work, etc.). Pretty hard to understand how this model will succeed moving into the future, but my guess is they will go the way of Sears and other retail outlets that forgot how to take care of their customer. I wish someone had warned me. Ultimately, I spent more than $1,200 for two sets of lenses and an eye exam (no frames) and had to take off work 3 times (probably a 4th) and I still don't have my glasses.

Good place for eye exam - Bad place to buy glasses. With my prescription I purchased glasses for well over half of what Lenscrafters was charging.