LensCraftersBecause LensCrafters. Because Sight. A unique eye care experience tailored to your needs. Because quality.We offer a complete range of premium lens solutions, including leading brands’ latest sun and clear lens technologies. Because eye health.Our independent optometrists care about your vision and want you to see your best daily. They use the latest eye exam technology to offer you a personalized prescription and recommend the right lens or contact lenses.Because style is unique.No matter what style or brand you’re looking for, we have year-long must-have frames from top designer brands. Just the answer you’re looking for.
LensCrafters (lenscrafters.com) has 962 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Susan H.
Taz at the LensCrafters at North Hills was wonderful! He was able to fix my husband's sunglasses! Service was outstanding!!!
Response from LensCraftersSep 5, 2024
Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!
Ken N.
LensCrafters was offering a special price if you bought to pairs of glasses. I bought the 2 pairs of glasses. I used one of the pairs and would get headaches. I finally started using the other pair. I was working a lot at the time and couldn’t get back to LensCrafters. I eventually went somewhere that my insurance paid for glasses. I took the glasses that gave me a headache and they checked them. As it turned out the lens was off by 90 degrees. I went back to LensCrafters with them to see if they would correct them. They refused because it had been a few years. I said you made them wrong. They still said to bad. I would never go back to them for anything
Response from LensCraftersSep 3, 2024
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https:https://luxotticacustomercare.com/lenscrafters/careform
Avon B.
Great customer service, no issues with having my glasses delivered to the store.
Response from LensCraftersSep 3, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Monique S.
First time purchasing from Lens Crafters and I’m extremely impressed. The customer service was outstanding, and my order arrived promptly. They also have a great selection. This will likely be where I make all future eyewear purchases.
Response from LensCraftersSep 3, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Cito K.
Well my D&G glasses weren't perfect and the store didn't make them right..it was a entirely diffent store that did. I'm hoping my tom ford's I just ordered are alot better
Response from LensCraftersSep 3, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Bubba W.
Simple and perfect!!!
Response from LensCraftersSep 3, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Mike S.
I called to get an eye exam before purchasing new glasses. I was asking about cost and one the cost is a retina scan. I have been going to Cincinnati Eye Institute for many years and they have done several retina scans. I ask if I could get the exam without the retina scan. They said it was mandatory. The cost for these was $39. For that reason I decided to go somewhere else.
Response from LensCraftersAug 28, 2024
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https://luxotticacustomercare.com/lenscrafters/careform
T J.
Easy checkout and great product
Response from LensCraftersAug 26, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
