LensCraftersReviews of lenscrafters.com

On Oct 27, 2025, I visited Lenscrafters in NYC.. I had such excellent experience w them in making bifocals for me in 2023 & 2024, I hoped they would be willing to help me w my new Progressive glasses. I was unable to easily use the reading section of the lenses. These glasses were created by another company that had been recommended by my opthamologist. Ifeoma, Lenscrafter's optician, checked everything & told me the prescription was correct. She tightened the frame & asked me to try and read, I did, and though better, it was not perfect, except in one very limited zone. She suggested I try getting used to them. That if I felt I was making too much of a compromise in trying to read, that I should go back to bifocals. There was no charge, just excellent service. I will go back to Lencrafters for my next pair of glasses.

Website would not remove my coupon so I could update with a better coupon. I called in and she couldn't help me and told be to place the order and call back in and they would credit me the difference. I've now been on hold for 10 minutes. At this point I may just cancel my order and use 1800contacts. I've been trying to place this re-order for over an hour.

Lens crafters have put a bad taste in my mouth with them and meta AI ray bans. Didn’t tell me I can’t have my glasses sized, that I had to contact Ray ban on line only for repairs. Then it’s been a month and still my glasses haven’t been replaced. $1100 for this. I’ll stick to my $300 Gucci glasss etc for now on. DONT BY FROM EITHER!!!

I visited LensCrafters at 7400 San Pedro Ave #438, San Antonio, TX to request a minor sunglass repair. I spoke with Ms. Sarai Cisneros, Sales Associate to request service. Due to her experience in sales, service, and support, she quickly repaired my sunglasses within minutes. It was a wonderful experience to be treated so well by her. If you want quality glasses, I strongly recommend this store. Thank you so much. COL (R) RGP, US Army

Very Bad customer support, my order was supposed to be delivered by 13th Oct, still haven't got it, i called your support line, i was put on hold by agent, after 25 mins of wait she told me system was down and call us again later, what kind of service is this?

2-Day Delivery is a scam. Paid $19 extra for an order that haven't even shipped yet and it's now on day 4 of being manufactured, not even shipped.

Can’t log in to membership even though I am a member..received a defective pair from Amazon which went back to Amazon

I went to the LensCrafters I. Lakeside mall in Metairie La last week to have my eyeglasses adjusted. Stephanie helped me out tremendously!