LensCraftersReviews of lenscrafters.com

LensCrafters is one of the worst organizations I have dealt with for purchasing glasses. I will never use their services again in person or online. This is the second consecutive year that I have experienced serious issues with an online order. Last year, my order was canceled because LensCrafters claimed they were unable to reach my doctor to verify my prescription. Rather than contacting me directly, they canceled the order outright, even though I could have easily provided the prescription myself. This year, the same pattern repeated. However, I provided the prescription instead to avoid last year’s delay. My order (21107388022234) was canceled because the selected frames were not compatible with my prescription. Once again, instead of reaching out to allow me to choose an alternative frame, they canceled the order without any communication. When I contacted customer service, I was told that my 2025 benefits could not be reapplied, resulting in a complete loss of those benefits. Canceling orders without giving customers the opportunity to resolve issues is unacceptable. Poor communication and inflexible processes have cost me both time and money. I strongly recommend taking your business elsewhere to a company that values customer communication and service.

I ordered a prescription glasses online on 12/01/25 with attached prescription reading from the doctor....it's been 1 issue or the order..After waiting for 3 weeks, I was told that they have an issue & I should go to the store to order it...waited a week for my insurance to be reversed, nothing was done..called back on the 30th Dec & was told it will be shipped out on the 10th Jan....come on guys....what stops you from reaching out to me for any corrections apart from sending out automated emails for confirmation? I have asked twice for the order to be canceled & have my insurance reversed, nothing has been done .. Order no- 20870711364634

I couldn't get the Cool Springs, TN location to call me back. I left several voice messages and even spoke with a live individual twice who told me she'd have someone call me back but the returned calls never happened. It's really disappointing when a culture of indifference seems to exist. Needless to say, I'll be looking for a local eye care provider who values my business.

I ordered glasses online. I used the same prescription that I use at Zenni. The seg height was too high on the lenses I received. Despite saying that Lens Crafters will make your glasses right for within 30 days, they refused to fix this problem. Now I am out of my insurance benefit for 2025. Customer Service was a freaking nightmarish joke, with "Supervisor" Taylor offering me the option of backdating the insurance claim but I would have to pay out of pocket first AND Get This: He then says that the seg height would still be the same. WTH?

My only experience is with Lenscrafters in Warrington, PA (Valley Square). The eye exam was terrific, the optometrist answered all my questions. Absolutely everything went south from there. The glasses I selected were incredibly expensive despite my Humana insurance. Unhappy, but in a rush, I bought them anyway ($260 /pair after insurance). I then took my prescription, sent it to an on-line nationwide supplier, bought backup regular and sunglasses, paid less than 40% of what I was charged at Lenscrafters (now with no insurance) and received the glasses in six days. Still no sign of my Lenscrafters glasses. Finally, three and a half weeks after my exam I called Lenscrafters and was told my glasses had been ready for pickup for two weeks. I was informed that I had been notified via text. That was simply false. I had received three texts from Lenscrafters about my appointment but none about my glasses being ready for pickup. During the same period, I received seventeen emails from Lenscrafters urging me to buy more glasses at 50% off or requesting that I review their performance on my original visit. This is my response to their request for a review. In my experience Lenscrafters Valley Square has combined adequate optometry with very high cost, an incompetent supply chain and stunningly indifferent store staff. The business model has apparently been successful since they seem to be on every street corner these days. Nonetheless, I will shop in the used glasses bin at Goodwill before I will return to Lenscrafters Valley Square in Warrington, PA.

Un 19 de Diciembre 4:30pm voy con mi esposa para un examen visual yo a comprar lentes de contacto. Le pregunto a un empleado si puedo usar el ban̈o me dice que no hay, que camine hasta el de JCPenney. OSEA ESTE ESTABLECIMIENTO NO TIENE BAN̈O PARA SUS CLIENTES . JAJAJJAJA ME IMAGINO QUE NI PERMISO DE USO. FELIZ NAVIDAD... A CAMINAR E IR A OTRA OPTICA. LE DEJE LA ESTRELLA DE BELEN PARA QUE LOS ILUMINE EN SERVICIO AL CLIENTE.

First off I am reviewing the Ming Av. Bakersfield store. Also that I have shopped there 10 yrs. My wife and I have bought about 2 dozen pairs of glasses there. I have had a bad experience there couple years ago. I did buy a pair from Warby's last yr. but the the lenz were not very good. So, I needed to go back to Lens Crafters on Ming again. The Mgr. Jennifer was great and I was able to get the progressive transition lens that is best for my monocular vision, not cheap, but the best is required with my condition. The experience was fun and I am looking, (no pun intended), forward to having a better pair of glasses. 5 stars to Ming Av, Lens Crafters, and Jennifer..

Before making my purchase at Lens Crafters in Fairfield Town Center, Cypress TX on 11/25/25, I let them know I was under a time crunch and asked when they would be delivered. If they couldn't be delivered in time, I was going to purchase from my eye doctor and pay for overnight service. I was told the glasses would arrive by 12/5 and would probably arrive earlier. Based on this information, I placed my order. On 12/6 I called and they said they were held up at the lab, but had no way to contact the lab and get an updated delivery date. I called again a few days later and was told they would probably arrive by 12/10. On 12/12 I called again because they had not arrived and they said they were still at the lab. Again, I was told they had no one to call to check on an updated delivery date. Apparently, they will wait INDEFINATELY for a product to arrive. For all I know, I will still be waiting on these glasses two years from now because management is completely useless and makes NO effort to support their customer and fulfill the promises they make in order to secure a sale.