LensCraftersReviews of lenscrafters.com

I’ve been a customer at LensCrafters since I was in high school and I am now 29. I will never use the company again. My most recent purchase (began on November 24th and is still ongoing) I did online as the LensCrafters store near me didn’t offer Miu Miu’s. My online order was cancelled several times and they requested another prescription as the one I was given, “ the ADD value must be a multiple of 0.25” and it was not. So then I call because at this point I need my glasses and keep getting the run around. So once I contact they let me know I have to cancel my order AGAIN and go in store as the lenses I need cannot be given with online orders. Okay done. I order the glasses without lenses, take the glasses into my nearest store and pay for lenses. Today I follow up because I’ve gotten no updates, emails confirming I dropped anything off. Nothing. Guess what, the lenses were ORDERED AND ARE SHIPPING FROM THE WAREHOUSE. Once they arrive they will CUT THEM IN STORE and call me to pickup. Mind you, the store I go into, all of their employees are extremely rude and irritated all the time. This company is deceitful and pricey with no good result.

I needed help. I had glasses already but needed to convert them to temple cables because I was getting headaches. Laura at Fargo Lenscrrafters took one look and said she had the right parts for me, and in 15 minutes I was wearing painless specs. And NO CHARGE! You can be sure I will buy my next pair of glasses at LensCrafters!

Joseph Tapia, the LensCrafters store market manager, provided quick and friendly repair service. He provided advice about how to prevent the problem from recurring.

Don't shop at Lenns Crafters or Willowbrook Optometry Clinic Willowbrook Optometry Clinic I’m posting this to share my experience. Two years ago I was unexpectedly told I needed to pay out of pocket for an exam rather than having it billed to my insurance. I requested they process my insurance, and it seems that disagreement was recorded as a “negative interaction.” Recently I was contacted and told I may not be able to keep an upcoming appointment because of that note. The manager, Jenn, called repeatedly, and the tone felt rude and condescending even after I explained I was working and couldn’t take calls. When I asked what specific concern was being referenced, I wasn’t provided a clear explanation.ts.

My expensive glasses from Lenscrafters are useless. I took the first pair back and they ordered me a new pair that was supposed to be better.....they are still useless. I took the same prescription to Walmart and now have glasses that I can see great with at half the price. Lenscrafters obviously don't know what they are doing and I don't know how they are still in business

LensCrafters is ridiculously overpriced

Last year I seen Optometrist Sakshi Safa at Algonquin Commons LensCrafters who was very through, asked plenty of questions and I received a prescription that was perfect from day one. The store has a good selection of quality eye wear with a friendly and knowledgeable staff. I have returned this year.

The reason I had an awesome experience at LensCrafters in Spokane Valley, WA is the person who assisted and took care of my needs. His name is Gregory Norman and he was not only knowledgeable regarding the products and the prescription, but he offered the best service in a professional and cordial way. His honesty in fitting the frames for the prescription that was being filled led me to select the most attractive frames possible. He was pleasant, honest and fun. He made this shopping experience one to remember. Please let Gregory, and his manager, know how much I appreciate him. Thank you, Gregory. You are the best.