LensCraftersReviews of lenscrafters.com

Wait time for my glasses to ship has now hit the over 20 day mark. They are painstakingly slooooow! Don't use them if you want the glasses within a month. Terrible customer service and terrible turnaround time.

I’m familiar with Lenacrafters, for what they charge, you’d figure they’d have a toilet but no, my friend suggested walking over to the Cheesecake Factory for me that turned an unpleasant experience into one that was worth it , Cheesecake factory is an awesome place plus their toilets are open for business!

Went to Rio Gaithersburg location. I told them about using my insurance for prescription glasses. They asked me to look for frames. Spend some time and finally selected one. However they said VSP is not in network! Total waste of my time. They should have asked me beforehand.

I ordered Ray Bay meta glasses with prescription lenses on 31 May. It is now 15 July. I was supposed to have the glasses by 11 June; however, they never arrived. I called 5 times, emailed numerous times, and was told the frames were "out of stock" - though other people online were getting their glasses despite this "out of stock" issue. On July 4th, over a month after I ordered the glasses, I was told that they would be sending a replacement set...but I never received my original order. They then cancelled my order, and created an entirely new order. Yet on 15 July, I had to call again, as I had heard nothing. Again I was told the number of frames in stock was "zero". This company will us owned by Luxottica, the same company who owns ray ban ...yet they can't seem to get their own products in stock. These glasses cost me $700. I am beyond pissed off. Their customer service team is completely clueless. No one has any idea what the hell is going on. How is this company still in business? I'll be cancelling my order and taking my business elsewhere.

LensCrafters in Vaughan Mills, Ontario Canada. My family and extended family have been customers for over 40 years, but not anymore! They are now a large conglomerate with no heart, no customer service skills, other than trying to upsell you. My granddaughters designer glasses had a problem with a hinge after 1 year. Without a warranty plan, they were unwilling to help! Obviously they don’t stand behind what they sell. My son in law fixed it! 😳 We are all taking our business to COSCO, where they do stand behind what they sell! ✴️✴️✴️. In 2023, LensCrafters lost a class action lawsuit based on misleading pricing. Why am I not surprised? It’s too late to turn back now. My family’s opinion of LensCrafters stands! Automated reply or not. 😡

Came in for a 440p appointment - wasnt seen left at 615 pm asked for a rescheduled date but was advised that I may have another 1 1/2 hours wait. Got a refund. absolutely terrible service.

I visited a local Lens crafter store today and I left without glasses. I went to have my annual eye exam in the Charlotte NC area where I used to live, I now live on the coast in NC close to Wilmington. I liked my Optometrist in Charlotte, so I have not changed to a local one. I got a new prescription, and I needed glasses but instead of getting them in the Lens Crafter Store in Pineville NC or Warby Parker in Charlotte like I normally do I thought I would just go to Wilmington NC Lens Crafters store. I WAS DISAPPONTED AND LEFT WITHOUT glasses. When I drove up to the store it looked new, nice, I had the same feeling when I walked in. I had in mind I wanted Ray Bans prescription glasses like what I wear now but I saw a pair of Oakley Frames I liked, they felt really good but they were damaged so I needed some help from customer service. I was the only person in the store, and it looked like there were 5 to 6 workers but they were all talking to each other and not helping me. I kept looking at them and a young women asked if I had a question. I said yes. I said I like the Oakley glasses, but they are damaged and do you know if you have anymore? She said I don’t know I will have to ask. Time passed and she never came back. Later I saw her standing down at the back of the store chatting with coworkers again. They all seemed young, not interested in helping me. I left. I will now have to find somewhere else to get glasses. I wanted to let you know about this bad experience.

I would have given five stars, but a few issues: 1) The music in the store is loud and obnoxious. We purchased the Nuance Audio glasses, which feature a built-in hearing aid. These have to be calibrated. It is impossible to do in the store because of the loud music. 2) The staff were sitting around when we came in. When we asked questions about the Nuance app or glasses, they didn't know the answers. If you have time to sit around, you have time to take a training course and learn about your products. I'm tech-savvy and figured it out, but I made this purchase for my 86-year-old Mom. She could never have done it on her own, and no one in the store could offer any assistance. If the rating were just for the glasses, I would have given five stars. The Nuance glasses are a fantastic product.