LensCraftersReviews of lenscrafters.com

I went in to the Lens Crafters on 24th Ave in Billings Montana. I was hoping they had the same frame as my glasses because the lenses are fine but I’ve done bad things to both side arms. A new girl and I were looking to see if we could find it, she had only been there three days and was very good. Had she not told me she was new, I would never have known. Then an employee named Brian Menahan asked if he could help and I explained my problem. He said he could fix them. He did and gave them back, good as new. Charged me nothing. I am very impressed with the service and employees of the store. 5 stars and I’d recommend them without hesitation.

I purchased glasses at LensCrafters and a few months later the lenses cracked all around the edges with tiny prism like cracks. I returned and they replaced my defective lenses. After a few more months the same thing happened again. They said maybe the lenses were too tight in the frames so they replaced my frames and lenses but refused to extend the warranty even though these were new glasses,and charged me a co pay this time. They said when warranty runs out in a couple months I would just have to buy a new pair. This is not right, obviously there is some kind of defect in the lens. I paid almost $400 for these glasses and should not have to buy another pair if these present ones crack. I have to think this is poor quality and warranty should be extended. I belive warranty should be extended and a refund of $25. because this is a defect in lenses. I purchased glasses 1/22/25, new lenses in May 2025 and new glasses in November 2025. I want Len Crafters to do the right thing.

I received my Oakley eyeglasses a few days ago. It was the first time ever I didn't have to adjust to new eyewear. They did such a good job that I ordered another pair.

Great in store service. Really helpful with trying to find a good pair of glasses

I bought my prescription eyeglasses at LensCrafters years ago. They have progressive lenses and were specially treated because I spend many hours on the computer every day. They were quite expensive so when I stumbled and they fell off and broke - I was crushed! I took a chance and stopped in to see if they could be repaired, fully expecting them to have to send them out for repair at a significant cost. That is not what happened! The woman was pleasant and said of course they could repair them and asked me to take a seat. After waiting about 5 minutes she came out, polishing the lenses with my fully restored glasses - at no charge! I couldn't believe it! THIS WAS REAL CUSTOMER SERVICE that we rarely see anywhere anymore!

So, I stopped in the Tyler Mall location just to set up a future appointment and got immediate service. Never thought on a busy Saturday afternoon I could get an eyeglass and contact lens exam on a 6 minute wait. My technicians were prompt, thorough and discussed my options for exams by the doctor . My doctor was also thorough and explained the new technology! Great service!

Absolutely unacceptable quality and customer service. I purchased frameless glasses from LensCrafters in October and treated them with extreme care. In under three months, the lens cracked exactly where the arm attaches — a textbook failure point that strongly indicates defective materials or poor workmanship. LensCrafters reviewed photos and still refused to replace them, claiming the glasses were “out of warranty.” Let that sink in: a premium eyewear product fails in under 90 days and they wash their hands of it. Their idea of “customer care” was to offer a $100 credit toward buying another pair from them. I declined. I will never shop at LensCrafters again. This company does not stand behind its products, and Luxottica’s dominance of the eyewear market makes this behavior even more disturbing. Buyer beware — once they have your money, you are on your own.

This place is the Worst! My first time using the and my LAST! I went in got my exam picked out meta AI frames with blue mirrors lenses had the conversations! Fast forward a week they came in. Get home and I could not see anything out of them and the lenses were not the blue mirror I asked for. I called was told my eyes needed to adjust, well a bottle of eye drops and a botttle of Tylenol later still horrible. I was told to come back in. I had to Miss another day of work and postpone a flight for work to do this. I get there and was told no idea why they were not mirrored and was told I needed the progressive lenses to see up close, hello I have zero issues seeing far I only use them for reading and I have a stigmatism. I mean it’s their job to know these things. So I either get the full scrip lenses or progressives in a 1000.00 pair of glasses do I say go ahead and do progressives. Well they charge me another 141.00 for these lenses. So they don’t do their job, they come in wrong and don’t notice e and I have to miss work to come back for their mistake! Do they work for free I bet not. I WILL NEVER GO BACK HERE AGAIN! Now I have to wait another week to get these amazing 1100.00 glasses! These people have zero ethics and professionalism, they were more worried about selling me a warranty than getting my shi* right. NEVER AGAIN, be warned FOLLOW UP. The store manager Christi Brown called me and there were 100 excuses of why it was done wrong and I was told the lady that did it was human my question yes but why should I have to pay for THEIR MISTAKES! she was very rude and I said well that’s fine I have 30 days when I get them to change mind and asked how she would like it if I inconvenienced them like they did me well her true unprofessionalism kicked in and said she was cancelling my order and I could not tell her what to do, how truly pathetic! They wasted my exam for the year but it’s not over I will be dealing with CORPORATE DIRECTLY. Well shall see how this plays out I record everything!!!! O she hung up on me, great training LENSCRAFTERS.