LensCraftersReviews of lenscrafters.com

ordered Ray-Ban Meta Gen 2 glasses and paid extra for authentic Ray-Ban lenses. When my order arrived, the lenses were missing the Ray-Ban logo. I had to send the glasses back, and I’m now waiting for them to be fixed and returned. This has been very unprofessional and disappointing, especially given the price.

Worst lenses in the world. Worst customer service. Saw six reflections coming from a single headlight at night. A big safety risk driving at night with the kid and family in the car. Despite several complaints, didn't fix the problem.

Needed help Sat Feb 7, 2026 - my frames lost a screw - I found a screw but thinner, did not work had to tape my earpiece to the frame. Stopped in and asked if they could fix it. They did, and did not charge me, Kathline said it was a professional service they do. Kudos to Lens Crafters and especially Kathline at Mentor Mall LensCrafters Thank you so much :-)

I purchased the One Year Eyewear Protection Plan at the LensCrafters located at 6 March Avenue in Manchester, NH. The plan clearly covers replacement of frames and lenses due to normal wear and tear. When I attempted to use the plan, the store refused to honor it. There was no damage, no misuse, and no prescription change. This was a straightforward, contract‑covered replacement. I provided the written plan, receipt, and all documentation. The store still declined to process the claim and offered no meaningful assistance. Because the refusal contradicted the written terms of the plan, I filed a formal complaint with the Better Business Bureau. I also contacted the New Hampshire Insurance Department, which reviewed the situation and noted the conflicting information provided by LensCrafters and their protection‑plan administrator. Despite all of this, the store has continued to provide only generic, automated responses rather than addressing the facts or honoring the plan they sold me. A protection plan is only valuable if the company stands behind it. In this case, LensCrafters did not.

professional, kind and helpful staff.

Exceptional Service from Trevor Barham at LensCrafters RSM I recently had the pleasure of working with Trevor Barham, an Assistant Manager at the LensCrafters in Rancho Santa Margarita (30505A Avenida de Las Flores). Trevor exemplifies what customer service should be: attentive, honest, and completely pressure-free. From my first visit, Trevor took genuine time to understand my needs. With a high prescription requiring progressive lenses, I needed expert guidance, and Trevor delivered. He clearly explained my best options and, most importantly, told me which frames wouldn't work well—even when it meant steering me away from certain products. He honestly told me that the rimless glasses they carried would not accommodate my prescription; this was refreshing in a retail environment where pushing sales is often the norm. When I purchased glasses based on his recommendations, I felt confident in my decision. The lenses were perfect, exactly as Trevor had promised. However, after wearing them over the weekend, I realized the frames (now with my lenses in them) were heavier than I preferred and not quite the look I wanted. My wife was lukewarm about the style as well. When I returned to the store, Trevor's response was exemplary. He listened to my concerns, respected my decision to return them, and respected my choice to explore rimless options elsewhere—despite knowing he'd lose the sale. There was zero pressure, no last-minute deals, no attempts to change my mind. His integrity and customer-first approach earned my trust completely. In fact, I will like return to Trevor for a second set of lenses on my current frames once I secure my replacement glasses. Unfortunately, this positive experience was nearly undermined when the store manager interjected during my return. She attempted to convince me to keep the glasses I was returning, which felt like a demonstration to Trevor on how to "save" a sale. This approach completely contradicted Trevor's respectful, no-pressure method and left a sour taste. Trevor Barham is an asset to LensCrafters. His approach builds lasting customer relationships based on trust and respect—far more valuable than any single sale. I'll be back specifically because of him.

+poor quality lenses (online order for progressive lenses) +upon initiating return, was not given the option to purchase the frames only (had to return the frames with NO OPTION to buy them again...they were the last pair of this brand) +waited for HOURS online to discuss return +was mailed 15 (!) links for return labels, none of them worked (had to go through technical issues department) +overall WASTE OF TIME, felt like dealing with a faceless, careless mega corporation Lesson learned: support your local, friendly optometrist and don't fall for gimmicky sales, as you will get what you paid for.

I am extremely disappointed with the way I was treated at this LensCrafters location. I was pressured into purchasing unnecessary lens insurance, interrupted constantly, and treated with hostility during a phone call. The employee, Leila, was rude and dismissive and even hung up on me before I could explain my situation. When I went to the store in person, the manager (possibly Edith) behaved in a similar way—refusing to listen and continuing to push insurance I did not need. Another employee eventually stepped in and confirmed that I was correct all along. No customer should ever be treated this way. This situation caused me significant stress and left me with no trust in this location. I have filed formal complaints with corporate. And now after the complaints that i’ve made lenscrafters said that they felt uncomfortable and unsafe and that i’m no longer be permitted to return to this store location, so if I have issues with my glasses again i’m gonna have to drive to a different city for that. They’re terrible!