LensablReviews of lensabl.com

I have multiple pairs of glasses, and when it's time to change the prescription, that can be very expensive. Lensabl offers a great selection of lens options at prices that are half of what I would pay locally. I couldn't be happier with their service.

I purchased a pair of $200 lenses less than a year ago, and i made sure to pay extra for a 12 month extended warranty just in case the lenses got scratched or damaged. Recently the lenses did end up getting scratched, but the company has refused to replace them as the warranty only covers "scratches made during normal use" and does *not* cover damage caused by impacts, abrasions, or improper care (i.e. the only things that could possibly cause damage to lenses). Basically, unless the scratches magically appeared out of nowhere for no discernible reason whatsoever, the extended warranty will not cover the damage. Had i known that the warranty specifically excluded every possible cause of lens damage, i obviously would not have purchased it to begin with and would have likely bought the lenses from a different company altogether. UPDATE: I ended up paying out of pocket to have the damaged lens replaced, and the new lens they sent me is smaller than the old one and doesn't fit snugly in the frame. I believe that the test frames they are using must be a smaller size than the ones i own, but when i offered to send in my frames so they could confirm for themselves, their response was that the lens has been made correctly and that i must not be installing it correctly. They then "offered" to install the lens "correctly" for me, for an additional fee of course. It also takes them at least a week to respond to emails, and as such this back-and-forth has been going on for a month. I am completely done with this company and will be taking my business elsewhere.

Can't review as my order is still not done.

Great customer service!!!!

I had to return one of the two pair that had lenses replaced. Completely could not see out of them. I returned that pair on April 18th and still have not received my glasses. So maybe I should wait to fo this review since I don't know if the replacement pair is going to be wearable.

The glasses themselves were ok, but the company is not good about keeping you informed if there’s a delay in shipping. Also, this was my first time ordering prescription lenses online, and after I followed what I thought was their procedure, I realized that I had messed up. There was no number to call, so I sent another email explaining what happened and with the correct measurements. What I got in reply was a rather snippy email informing me that sending more than one email puts me to the back of the line. It took a month for me to get my glasses, with me being the one to constantly inquire about the status. Their site claims they send out much sooner. Apparently the glasses didn’t pass all the inspections and had to be re-done, which I appreciate, but it would have been better customer service for them to send me a message telling me, rather than me chasing after them. So I would say the quality of the work is good but they need to do a better job of communicating.

5 weeks later and NO glasses, no communication. After 4 weeks I asked them to cancel the order, but they told me they'd only refund the $60 for frames, not the $160 for lenses because they were "already in the lab". Well I have no idea how many months these are going to sit in the lab, but I no longer have any use for these glasses. I'm reporting them to credit card as fraud.

Glasses were very clean but didn't apply blue filter to lenses