LensablReviews of lensabl.com

Although there were many screwups in this purchase and 5 months to get it done I ended up with my glasses back. they still do not fit comfortable as the adjustment for the nose bridge was not returned to me. The customer support people did the best they could but there were too many screwups to give them 4 stars.

Absolutely terrible experience! They say it typically takes 4-7 DAYS to make and ship, however, my original pair took 5 WEEKS to make & mail and I paid for the overnight shipping so I got within 5 1/2 weeks, however, my second pair of lenses took almost 60 days to remake the lenses, so don’t believe the production time. The first pair of lenses were not made to prescription and second pair did not fit into the Bose Tempo frames I purchased from them. I’m currently working with them to get my prescription and lenses right so that they will work with the frames. The workmanship was absolutely horrendous with hand chiseled marks around the edges of the frames. Customer service was extremely rude and a nightmare to deal with as you can only communicate via email as they have no phone customer service. I would NOT recommend this company to my worst enemy. Response to business: 11/24/31: Original New Order 12/09/21: 165990 12/31/21: Original Order Shipped (5+ weeks) 01/03/22: Order Received 01/14/22: 171586 02/01/22: Mailed for REDO 03/14/22: 180488 03/29/22: REDO Shipped (60 days later) 03/30/22: REDO Received 03/30/22: Online Chat 03/30/22: 182791 04/05/22: Sent back to Lensabl due to poor workmanship & lenses were not like the original Rx pair or Bose lenses 06/06/22: Lenses Sent Back 06/09/22: Lenses Received (No Changes made after 60 days) 06/12/22: 194500

Order# 100131083 Ordered March 23 and it took about 4 weeks to receive the wrong lenses. IMPORTANT: THEY DID NOT RETURN MY PRESCRIPTION LENSES I HAD IN THE FRAME. Never had this happen. Anywhere. Ever. Then after about a week of multiple unanswered emails they finally responded and said they would fix it for free. Order# 100131083-REDO this was April 25th, it's June 10th and nothing, even though THEY emailed me out of the blue 2 weeks ago saying "Oh it'll be there in a couple of days" Nope. So last week I asked where is it? "Oh I talked to the lab 2-3 days" Nope. "Oh we make sure everything is great and fantastic before we ship it out.. the highest quality attention to detail blah blah blah". Say less This next part doesn't apply to this company its alternatives and my experience with them Fuselenses I think its the best but they are a little pricey so look for coupons they normally do 10-20% off on hollidays and they do custom orders like fashion tints and flash mirrors(clear lenses with a colored mirror coating looks really cool) you just have to email them its not a option you can select on their site. Customer service is where its at, they messed up my order and gave me a 25% discount on my next order, they took over a month on my lenses and gave me a 25% discount, and I ordered the wrong size replacement lenses for my raybans and they exchanged them for free. Lensabl makes you write reviews on trustpilot Overnightglasses They were really fast took like a week to get clear lenses with ar but the ar coating was off I didn't notice it until I was driving home one night and the glare was almost too much. I can't speak on the CS because that issue was not a big deal to me because I have another pair I can use at night just thought you might want to know. Americas Best I had to actually go to their store but they are definitely another I'd recommend plus these people have to see you so they're less likely to treat you like crap. It took about 2 weeks to get clear lenses with a ar coating, they tell you that upfront and call when they arrive. The lenses had no issues at all and fit perfect in the frame

I ordered glasses, followed the prompts, ended up with glasses I can not wear. My prescription is quite obviously for progressive lenses. You sent me single vision lenses. Then refused to either reach out to me before making them or fix the problem. So I wasted $200 on a useless pair of glasses. That I can't afford. When I called about the problem your service rep was snarky and condescending. I went with another company to get the glasses I need. I didn't end up with the frames I wanted but at least I wasn't treated like an idiot.

My wife and I ordered several times over the past couple of years and the glasses were ok. My wife recently ordered and the frames we got were too big. Lensabl has an online frame virtual way to try on frames but we couldn't make it work. We got the glasses and they won't stay up on her nose. They now want us to trade frames for a restocking fee and buy new lenses for the new glasses. They even suggested we take them to a local eyecare dealer to see if they could fix them. Lensabl is a joke and has no place to be selling glasses online.

It was easy to navigate and order on the website, I requested a shipping box and label which came within a week. Once I got the box, I just placed my frame in the box and mailed it out. Then it took me a month to get my custom glasses back, and it was exactly as I ordered. I would order from them again when I need another glasses made!

Smooth process, and my shades look great!

I was really hopeful to finally get heart frame glasses. They do look good at first glance and do their job, but the lenses aren't cut properly and pop out of the frame awkwardly even after being repaired. Lensabl does have good quality but their heart lenses aren't great.