Get the high-quality lenses you need, in your own frames, all by mail. Or shop Everyday Eyewear, our new Rx glasses line. Starting at $77.From optical, readers, sunglasses, all the way to sleep glasses. We’ve got you covered.Upgrade your vision today at lensabl.com
Lensabl (lensabl.com) has 880 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
lensabl.com
Website
lensabl.com
Category
Vision & Hearing
Location
Los Angeles, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 44% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Smooth ordering process, but lack of communication app
The ordering process overall was rather smooth. At the end, I received a confirmation email. Since then I have received absolutely no update regarding the status of my order, and when it will be shipped. Curiously, the only other message received is one to ask me to rate my experience….
Response from LensablNov 21, 2022
Hi Reza! I am sorry to hear this. We have an order tracker that is in your lensabl account that shows you the status of the order. For more information regarding the estimated completion date, please reach out to our customer service team via phone, online chat or email!
MS
Martin S.
A failure
A recent prescription was not fulfilled correctly. The lens correction was made wrong.
In addition the doctor said I need the prescription redone.
When I asked if both could be combined I was told no. Although a mistake was made the new values for the prescription would not be honored "it's our policy".
I would think if you made a mistake and could use that mistake to give me a better experience you would go for it.
Now I went with you again for the fix - a cost of $125 or so. I will not get the glasses before 3 weeks have passed. This is taking too long. I am not happy.
LR
Lorrie Renae J.
Everything went wrong
Everything went wrong. They took my PD measurement by a photo like they said they could. I couldn’t wear the glasses without feeling cross eyed. I had a local optical store measure and I gave lensabl the measurements. It was better but still not right. Feeling like I shouldn’t have to keep going through that, I asked for a refund because their policy basically states they won’t refund unless it’s their error. I didn’t see it as anyone’s error. But! They kept my money. Close to $500. Not good customer service at all, and personally, I feel it was a bit unethical and definitely very greedy.
VS
Victoria S.
My prescription Bose audio sunglasses…
My prescription Bose audio sunglasses have been awesome. The prescription works well. The audio is awesome( I use it as my motorcycle glasses and gives me my music without the fuss. Happy with my purchase.Buy was easy and went very well
with quick delivery.
Response from LensablAug 17, 2023
Hi, Victoria! We're thrilled to hear that you're enjoying your prescription Bose audio sunglasses and that they've been working perfectly for you, especially during your motorcycle rides! It's great to know that the prescription is spot on and that you're pleased with the audio quality.
We're also glad that your buying experience was smooth, easy, and accompanied by quick delivery. If you ever have more eyewear needs, want to explore other products, or have any questions in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we're here whenever you need us for your eyewear adventures. Thank you for choosing Lensabl, and happy listening on the road!
SC
Scott
Great Glasses
Super comfortable fit, reached out when a particular style wasn't available and adapted as needed
Response from LensablAug 18, 2023
Hi, Scott! We're thrilled to hear that you had a super comfortable fit with your glasses! Your comfort is important to us, and we're glad that we could provide you with a great experience.
We're also pleased that we were able to adapt and find a suitable style for you when the original choice wasn't available. Flexibility and accommodating our customers' needs are priorities for us.
If you have any more eyewear needs in the future or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our goal, and we're here to ensure you continue to enjoy comfortable and stylish eyewear. Thank you for choosing us, and we look forward to serving you again!
DR
David R S.
Modified Bolle 527 Sunglasses
I own 2 pair of 15 year old Bolle 527 sunglasses, they fit me perfectly and still look fashionable. I have a prescription lens in one. As a backup, I sent the 2nd pair to Lensabl on 8-25-2022 to have a slightly updated prescription fitted and was charged $192. I received a vague email on 9-6-22 about a quality issue that was causing a process delay with my sunglasses. On 9-16-22, I finally received back my sunglasses via USPS. The lenses were perfect, the temple pieces were my original Bolle, but the main frame that holds the lens was not original! The replacement frame was a close copy that was slightly narrower in width (by ~4mm) and made of slightly heavier plastic material. Lensabl never advised me that my original frame had to be replaced. I almost called in to complain but after wearing this modified pair for a while, I came to like the slightly tighter fit when I ride my bicycle. So now I am happy with these new-to-me sunglasses. My Lensabl order: Bolle 527 frames, lens: polarized G15, polycarbonate, premium AR (ultra clarity, extra scratch resistance, etc.), plus an extra 1yr scratch warranty. The total transit and process time from mailing off my Bolle sunglasses to Lensabl to receiving back my glasses was 23 days with a $192 charge. Two similar online eyeglass companies quoted $350, so Lensabl was the better deal.
Response from LensablAug 18, 2023
Hi, David! We appreciate you sharing your detailed experience with Lensabl. It's great to hear that you ultimately ended up happy with the modified sunglasses and the fit you found comfortable, despite the unexpected frame replacement.
We apologize for the lack of communication regarding the frame replacement. Clear communication is important, and we'll take your feedback into consideration to improve our transparency in similar situations in the future.
We're glad that you found Lensabl to be a better deal compared to other online eyeglass companies and that the lens quality and fit met your expectations.
If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your feedback is valuable to us, and we're committed to continuously improving our services. Thank you for choosing Lensabl, and we're glad that you're enjoying your updated sunglasses!
JC
Jaaa C.
Great experience
Great experience. i ordered the wrong contacts on accident. i called and customer service was very helpful and they sent the right ones out to me the next day.
Response from LensablAug 18, 2023
Hi, Jaa! We're pleased to hear that you had a great experience with our customer service team! We understand that mistakes can happen, and we're glad our team was able to assist you promptly and send out the correct contacts the next day.
If you have any more needs or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to make sure you have a positive and hassle-free experience. Thank you for choosing us, and we look forward to serving you again!
LF
Leslie F.
Not worth the money.
My glass frame wasn't true before the lenses were made. This resulted in a pair of crooked glasses. I can't even correct it because of my astigmatism.
I paid for high-index lenses, but the lenses I got were thick.
The lenses were inferior to the pair from my optometrist in every way.
Response from LensablNov 9, 2022
So sorry to hear this! If your lenses were made incorrectly based on the prescription specifications provided to Lensabl, we will happily remake your lenses at no charge. You have 30 days from the day you receive your new lenses to notify us if anything is wrong.
If you haven't done so already, please reach out to [email protected] for assistance.
