LensablReviews of lensabl.com

Response from LensablAug 17, 2023

Hi, Alex! Thank you for sharing your comprehensive feedback with us! We're glad to hear that you've had great experiences with Lensabl overall. We appreciate your understanding regarding the timeline for lens replacements, and we'll certainly take your feedback about communication into account to improve our service. It's wonderful to know that out of the multiple lens replacements you've ordered, you've had limited to no problems, and our Customer Service team was able to promptly assist you in resolving the one issue you encountered. If you ever have more eyewear needs or any questions in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to ensure you continue having a positive experience with Lensabl. Thank you for your continued support, and we're here whenever you need us for your eyewear needs!

Response from LensablAug 17, 2023

Hi, Kobie! Thank you for sharing your experience with us! We're sorry to hear that we couldn't fulfill your initial request for your MCM frames, but we're pleased that you took it in stride and found an alternative solution with a pair of our glasses. It's great to know that you received them within a reasonable timeframe and that you appreciated the transparent communication throughout the process. We're glad that our representatives were professional, patient, and knowledgeable in assisting you. We're also excited to hear that you're in the process of having another pair done and planning to send another frame for replacement. Your satisfaction is our priority, and we're here to ensure you continue having a positive experience with Lensabl. If you ever have more eyewear needs or any questions in the future, please don't hesitate to reach out. Thank you for choosing Lensabl, and we truly appreciate your intention to spread the word about us. We're here whenever you need us for your eyewear endeavors!

Response from LensablAug 17, 2023

Hi, LC! Thank you for sharing your positive feedback with us! We're thrilled to hear that you've had a great experience with Lensabl. It's fantastic that you appreciate the quality of our lenses and workmanship, as well as the convenience of having your prescription stored for future orders. We're also pleased that you've found our customer service communication and response prompt. Your satisfaction is our priority, and we're here to ensure you continue having a positive experience with Lensabl. If you ever have more eyewear needs or any questions in the future, please don't hesitate to reach out. Thank you for choosing us, and we're here whenever you need us for your eyewear journey!

Response from LensablAug 17, 2023

Hi, Christoz! Thank you for your feedback! We're glad to hear that you found our communication effective and appreciated the email updates that kept you informed about the progress of your order. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we're here whenever you need us for your eyewear needs. Thank you for choosing Lensabl!

Response from LensablAug 18, 2023

Hi, Marianne! We appreciate your feedback and are glad to hear that you found the initial process relatively simple and that you appreciated being notified about the error and the resulting delay. We apologize for any inconvenience you experienced due to the lack of progress updates and challenges in communication. Your concerns are valid, and we understand the importance of keeping you informed throughout the process. Your feedback is valuable, and we'll work on enhancing our communication and customer support processes to ensure a smoother and more transparent experience in the future. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're committed to improving based on your input. Thank you for choosing us, and we hope to have the opportunity to serve you better next time.

Response from LensablAug 17, 2023

Hi, Jennifer! We're truly grateful for your enthusiastic recommendation! It's fantastic to hear that you've found our service convenient, affordable, and efficient. We're thrilled that you've had positive experiences with us and have had multiple pairs of glasses successfully taken care of. If you ever have more eyewear needs or if you want to share your experiences further, please don't hesitate to reach out. Your satisfaction is our priority, and we're here whenever you need us for your eyewear journey. Thank you for choosing Lensabl, and we appreciate your support in spreading the word about our service!