Get the high-quality lenses you need, in your own frames, all by mail. Or shop Everyday Eyewear, our new Rx glasses line. Starting at $77.From optical, readers, sunglasses, all the way to sleep glasses. We’ve got you covered.Upgrade your vision today at lensabl.com
Lensabl (lensabl.com) has 880 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing880 approved reviews, newest moderated first
Deborah S.
Thanks to Lensabl I finally have my new prescription lenses in my signature ‘square peg’ frames. And I couldn’t be happier. Since I have a collection of frames that need new lenses after cataract surgery, I checked with my optometrist and they wanted $500 JUST TO REPLACE the lenses in frames I already own and love. I will definitely use them again.
Jenuine T.
Perfect! No Slip, No Bounce, Polarized and now with my prescription!
James C.
great quality glasses
Mike P.
Ordered glasses and frames, everything was easy to do on their website and the price was great. I found them from a sponsored ad on Google. A week after the order they contacted me that the exact frame wasn’t available but gave me options to choose from. After another week those were no longer available and they had an unknown timeframe of when they’d get the Ray-Ban frames from the supplier. I wanted another week and after that I bought them somewhere else. The customer service was good but slow and the lack of fulfillment was very disappointing. I probably wouldn’t shop here again due to this poor first impression.
S A.
Ordered glasses from the over 2 weeks ago. They promised shipment in 6 business days. It's been over 12 business days now and their site is still promising shipment in 6 business days. The worst thing is that their customer service cannot give you update on your order. They would promise to find out what was going on and contact you with an update, but never would. I WILL NEVER EVER ORDER FROM LENSABL AGAIN. UPDATE: Lensabl responded to the above review and said they anticipated my glasses would be completed on May 23 bar any unforeseen circumstances. I paid for overnight delivery, so if completed on May 23, I should at least have received it now. Today is May 29, I still haven't received the glasses yet. The original order was placed over 3 weeks ago. Again, never again will I do business with these people; new customers be warned!!
Response from LensablMay 21, 2024
We sincerely apologize for the delay with your order. Each pair of lenses in our lab undergoes rigorous quality inspections to ensure they meet our high standards. Unfortunately, during our final inspection, we identified a need to take the lenses back a few steps to be corrected. Please be assured, our dedicated team is diligently working to refine your order. As soon as your glasses are completed and scanned for shipment by the mail carrier, we'll promptly notify you with tracking details via email. Regarding your concern about updates, we have sent you updates via email with Ticket references #593555 and #597729. Once again, we apologize for the inconvenience and appreciate your patience as we work to provide you with a high-quality lenses. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Al R.
One of the lenses was lose from the frame. These are my old frames that I had refilled. The Rx seems good but I had to reset the lose lens with some difficulty. Disappointing...if I could manually reset the lens into the frame the techs at Lensabl should be able to. I will use Lensabl again but if a future problem occurs I will take business elsewhere.
Response from LensablMay 20, 2024
If you continue to have any issues with your order, please feel free to contact our customer service team at [email protected]. You have 30 days from the time you receive your order to notify us of any problems
Louis D.
Customer service responses were prompt, but sometimes vague. The order took about 2.5 weeks to complete which is really not long to wait, but the task bar on the site didn’t fill in with each step so it appeared as if nothing was happening with the order. I think it would greatly enhance the experience if they would just be transparent about how long it will take before your order is processed instead of estimating 7 business days. It gives the customer the impression something is wrong when weeks go by without any documentation of movement toward completion. All that said, my order was perfect and exactly as I’d hope it would be when I received it. I’m very happy with the quality and result. I would use the service again, but go in knowing it will be closer to a month from the day you mail your frames for lens replacement. That’s the only reason I’m deducting a star. Otherwise, Lensabl delivered the service I paid for as promised, just much slower than they suggested.
Response from LensablMay 21, 2024
Thank you for your feedback and for sharing your experience with us. We’re glad to hear that you are happy with the quality and result of your order, and we appreciate your feedback. We do our best to be transparent regarding the lens production process. You can find detailed information about production expectations on our website here: https://www.lensabl.com/returns. Additionally, information about how the order tracker works can be found in our FAQ: https://lensabl.zendesk.com/hc/en-us/articles/360016260372-How-can-I-check-the-status-of-my-order We understand your concerns about the tracking system and the timeline estimates. We are actively working on improving the order tracker to provide more accurate and detailed updates throughout the process. Your feedback is valuable and helps us enhance our service. Thank you for your patience and for choosing Lensabl. We look forward to serving you again in the future.
Payne
Ordering was easy. Would likely purchase from again. However didn't receive updates as to things being shipped, they just showed up.
