Jay H.
This fiasco was the absolute worst…beyond belief!
This fiasco was the absolute worst customer service in my lengthy life. Not exaggerating here, and am particular but not an excessively demanding complainer and almost never negatively review. I try to understand service problems, but this was the Nightmare from Hell. Read good reviews in NYT article and sent my nearly-new expensive European frames. Reviewers said 'they shipped my glasses in less than a week!' Well it took them to ship my simple average order, which I make all the time with Eyebuydirect....TWO MONTHS of 30+ messages (they DO NOT accept calls). In nearly a month they made the scrip WRONG! Made the scrip BACKWARDS! You would think they would expedite the redo, but it took another month of NON-RESPONSES from their incompetents. I have all the emails showing their gross incompetence! This is beyond any experience of inexcusable lack of customer service. Even the redo was not satisfactory as they FAILED to put the Transition coating I PAID extra for! I gave up, as their incompetence was so untrustworthy that I had already suffered two months with an old pair of lenses that I kept the incomplete glasses
Response from LensablJun 26, 2024
We sincerely apologize for the issues you encountered with your order. Your experience does not reflect the high standards we strive to maintain at Lensabl. Upon further review, we have no record of communication from you regarding any issues after receiving the most recent redo of your lenses. We want to ensure your satisfaction with our products and services. If you are still experiencing problems with your lenses, please let us know within 30 days of receiving your order. We are committed to providing a solution that meets your needs. Please reach out to us directly at [email protected] so we can address any remaining concerns and make things right for you.