LensablReviews of lensabl.com

I know it’s not much but I didn’t read the instructions for sending glasses — cases would not be returned. MINE WAS! Thank you!

Great and fast!

Easy and great lens options

The process tracking needs improvement. There is a slot in the order viewing that shows what step of the process the glasses are in before completion but it does not update. The product was of quality but there was no confirmation until the day of shipment

When I called, she was very helpful and pleasant and she gave me the information that I needed to get my order worked on and shipped to me. However, I am very disappointed in the whole processing of the order and the fact that I was never contacted about the photo being rejected!!! I paid in September/October and sent glasses in January but wasn’t contacted by you as to why it was taking so long to process the order!

Absolutely awful. It’s been weeks and the best they can tell me is “it’s in production.” Terrible customer service.

Fast, easy, and great price. Very satisfied with the craftsmanship as well.

1/26/2024 Order#100192551. I have cancelled my lens order and have received a refund. However, they lost my frames, and told me they would order them and they said they did on 3/12/24. My inquiry by email(s) only (no contact information. location address, and a feckless 1-800 number) have not produced any specific information regarding my the return of my frames. I would like my frames returned ASAP!! Although I have used this company more than once in the past, this is the last time. Caveat emptor: if a company website doesn't have specific and helpful contact information, an "about us" page, nor a physical address listed anywhere on their website, go elsewhere. Upate- Worse: On March 11, Lensabal asked me to provide the link to where I purchased my frames so they could replace the frames they lost. Shavelle, from Lensabl, informed me, via email on March 12, that she reordered my frames from FramesDirect. Since then, inquries as to. " Where are my replacement frames?," were met with vague and apologetic replies, (e.g., Shavelle 3/26 I wanted to reach out and let you know that we are still working diligently to get an update on your order. I understand how important this is for you, and I apologize for any inconvenience caused. Please rest assured that as soon as we have more information, I will get back to you immediately.) On April 2, I informed Lensabl that when I originally ordered them from FramesDirect, they took ten days and I received them. They emailed me with a tracking number on the third day. More useless replies from Shavelle at Lensabl followed. So, I decided to contact FramesDirect to help and received a response that I then emailed to Shavelle on April 17th to explain they didn't have a current order for my frames, (Hello Shavelle, I contacted FramesDirect regarding any orders from you or for the Saville Row frames and this is their reply: Response to your inquiry : We do not typically sell to other labs. They may have ordered it from the manufacturer. I searched by the same frame you ordered and could not find a current order. We would need to know the name that was on the card they used to pay for the item to search to see if they have an order from us. Please feel free to call us at 1-800-248-9427 if we can be of further assistance or if you need additional information. Customer Service Hours of Operation (CST/CDT) Monday-Thursday: 8:00am - 7:00pm | Friday: 8:00am - 6:00pm | Saturday: 8:00am - 5:00pm Kind Regards, Angelica S). Rather than reply directly to this glaring inconsistancy, On April 24, Shavelle sent the usual cookie-cutter vague reply, which was insulting.