LensablReviews of lensabl.com

The fact they held there promise when it wa S on back ordered

The process overall was great. but the notifications didn't seem to be very well coordinated with reality. i.e. I received email notice that you received the frames on the same day you were actually shipping out the finished product. And doing this review was more cumbersome than I expected. it was implied to be a quick and easy process and ended up having to sign up for something and MFA codes and surely I'm on a mailing list now too, even though I didn't opt in.

Overall it was a great experience.

Exactly as described.

I had an older pair of Maui Jim Sunglasses that the prescription was getting older. I really like the frames so I shipping them to Lensabl for new lenses. I just got them today and the progressive lenses and auto tint are very goid. I have another newer pair of glasses and these are as good or better than them. Im very impressed with the lenses and the price. Almost 200 dollars less than Lenscrafters !! I very satisfied with Lensabl !!

Here's the text from my last email to Lensabl, to which they never responded: "What you are saying to me (the customer) that I should have first looked at every FAQ to find out if Lensabl.com can make my lenses smaller, and then because I didn't do that you made my lenses much larger than in my order instructions, instead of emailing me (the customer) that you cannot make the lenses smaller and are refunding my payment ($227.09) minus shipping charges. Do I have this right? Please advise. In response to Lensabl's response, if you expect your customers to read your convoluted FAQ, which are numerous, why don't you say so instead of sending a terrible product?

I gave it a 3 but that is a 1, a 3 and a 5. 5 order: everything went perfectly and I got my glasses back quickly and just right. 3 order: they cut the first lenses for a pair of Bose Sunglasses wrong - they didn't fit the glasses (they made the lenses to fit a pair of Bose Tenors but didn't have my frames) so they had to redo them. Second try were fine. 1 order: still in the middle of this mess. Sent them some expensive Oliver Peoples sunglasses for progressive prescription. First lenses failed QC. Second, they say did but the delay meant that they wouldn't get to us before we went to our house in Italy for the summer. They identified a way to ship them to me in Italy but that was a week ago and they still haven't shipped. Every excuse under the sun but it is driving me crazy (the glasses are for my wife) and drove me to post this review.

This was our first time using Lensabl, and our experience wasn't the best. It took 3 attempts for the lab to get the lenses right. The first problem was a quality control issue, so we never saw the final outcome. On the second attempt, looking through the lenses gave my dad a headache, and one of the lenses wasn't mounted flush to the frame, and looked like it could pop out. The third attempt came out perfect. Julie, in Customer Service, was fabulous. Helpful, efficient and did her best to make sure we were happy. The problem was, we shouldn't have needed Julie. Lensabl has an order tracking system on their website, which supposedly tells you what stage your glasses are in as it goes through the process. Unfortunately, they seem to stop using it if an order goes through the process more than once. So not only did it take a really long time to receive the correct order, we had to keep contacting Lensabl ourselves for updates, hence our new best friend, Julie. I like the idea of Lensabl, but they still have a few kinks to work out with their processing and communication departments. To their credit, I will say they were one of the few companies out there that will make prescription sunglasses for a curved sports frame that we purchased from another store. Apparently that's a rare thing these days, so kudos to Lensabl for offering that convenience.